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Brand Certified

Chipotle Mexican Grill

3.7
(788 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle Gateway Courtyard is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1586 Gateway Blvd, Fairfield, CA
94533, United States

Hours

Reviews

3.7
788 reviews
5 stars
329
4 stars
192
3 stars
86
2 stars
54
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude, inattentive, or unhelpful.

Food Quality

Many customers reported inconsistent food quality, including cold meals, small portions, and unsatisfactory preparation.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and overflowing trash cans.

Order Accuracy

A significant number of customers experienced issues with incorrect orders and missing items, leading to frustration.

Value for Money

Customers frequently expressed dissatisfaction with the pricing relative to portion sizes and food quality.
  • JC
    josue c
    5 days ago
    1.0
    Bad customer services super rudes
  • TS
    Tarandeep Singh
    Feb 4, 2026
    5.0
    Earlier tonight, close to the store’s closing time on February 3rd, 2026, I visited the location and was assisted by two exceptional ladies at the front—one expertly preparing bowls and burritos, and the other efficiently managing the billing. Both were outstanding in their professionalism, warmth, and customer service. The vegetarian bowl was prepared beautifully, with precise portions and a perfect separation of rice and sauces. Their attentiveness and skill truly elevated the experience. An excellent team and commendable staff overall
  • JD
    Jeremy Dayrit
    Jan 23, 2026
    1.0
    I had two issues and I probably would’ve let them go if the robo chat didn’t dropped my chat for complaining. First I went in to pick up my mobile order and the cashier went out of her way to completely ignore the people waiting for a mobile order. It took about 5-10 minutes for someone to acknowledge my existence. So I was already a little irritated. My kids are picky so I ordered tacos with only meat. I ordered the youngest 1 taco and the oldest 3. The youngest had a reasonable portion. And the oldest got a miserable tiny portion. When I complained in the app the automated chat said they’ll tell management and then closed the conversation on me when I said they didn’t resolve my complaint. I deleted the app and I will never spend another dollar at this place.
  • CC
    CerebralAssassin1977
    Jan 22, 2026
    2.0
    Came from Canada and stopped here as I heard good things about this place. Was quite disappointed. Overpriced, bad customer service, nasty food, and restaurant was literally a dumping ground for garbage as trash cans were over flowing. Never again.
  • SJ
    Sharon Johnson
    Jan 10, 2026
    4.0
    I like there food but they give you more veggies and a little bit of meat.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at Gateway Courtyard offer?

Chipotle Mexican Grill offers customizable burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

What are the operating hours of Chipotle Gateway Courtyard in Fairfield, CA?

Chipotle is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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