Chipotle Gateway Courtyard is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about cold food, small portions, and unsatisfactory preparation.
Cleanliness
Several customers noted cleanliness issues in the restaurant, including dirty tables and unsanitary food handling practices.
Pricing Concerns
Customers expressed dissatisfaction with the value for money, citing high prices for small portions and poor quality.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, highlighting specific staff members who provided excellent service.
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Shawna West
Nov 11, 2025
4.0
Nothing to complain about here. The food was tasty. The service was prompt. The store seemed clean from what I observed. Was purchased on my lunch break. Had plenty left over for dinner!
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Arjun M
Nov 4, 2025
5.0
Bathroom code is 6481
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Terese Pearson
Oct 17, 2025
5.0
Carne asada was cut too big. Tough to eat
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Tatiana D
Oct 13, 2025
1.0
I wouldn’t even give them a single star for service. Upon arrival I was just looked at and the boys and girls continued their convo while on their phones. Overheard their conversation about their budding bringing weed for them to smoke. My order wasn’t made right so I spoke up and the girl angrily threw it away. I just don’t understand why management is allowing teenagers to run a restaurant. The food tastes good the service just ruined it.