Chipotle Fair Oaks Madison is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported inconsistent food quality, with issues such as hard rice, chewy meat, and stale ingredients.
Service Issues
Several reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Portion Sizes
Many customers expressed dissatisfaction with small portion sizes, feeling they were not getting value for their money.
Cleanliness
There were complaints about cleanliness, with reports of dirty tables and unsanitary food handling practices.
Staff Friendliness
Despite the issues, some customers praised the friendliness and helpfulness of certain staff members.
LM
Lauren Miller
Dec 18, 2025
2.0
I visit Chipotle often but I was not impressed by the quality of food at this location. It’s not uncommon that they run out of food and on my most recent visit around 9pm, the rice was hard and inedible. I was very disappointed.
TM
Thomas macias
Dec 14, 2025
5.0
Kind staff decent portions
CF
Cecilia Fonseca-Avila
Dec 13, 2025
5.0
Amazing time!!! The employees were so nice and would come back again!!!
MM
mei mizutani
Dec 6, 2025
5.0
the person who helped me was very nice and commented on my pin and the work environment was welcoming even tho it looked like they went thru a huge rush before i ordered :) good food
AR
Arlene Reel
Nov 26, 2025
5.0
Was my first time going to Chipotle. I had only seen a commercial. But what I ordered was the carne asada bowl and it was fantastic 😊. I was extremely pleased. Also the cashiers/ employees were very friendly and very courteous. Was a great experience and the food was fantastic and the sizes of the bowls and burritos were too notch. Thank you for a wonderful experience. l definitely recommend Chipotle 😊👍💯🔥🔥🔥. YUMMY 😋
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Fair Oaks Madison serve?
Chipotle Mexican Grill at Fair Oaks Madison serves customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours for Chipotle Mexican Grill at 5223 Hazel Ave, Fair Oaks?
Chipotle Mexican Grill at this location is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Fair Oaks Madison offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
Can I order Chipotle online or through a mobile app?
Yes, you can order through the Chipotle app available on the Apple App Store or via their online ordering website at https://order.chipotle.com/.
How does Chipotle ensure the quality and sustainability of its ingredients?
Chipotle follows its "Food with Integrity" principles by sourcing responsibly from farms that use humane and sustainable practices and by using only 53 real ingredients without artificial additives.
What payment methods are accepted at Chipotle Mexican Grill Fair Oaks Madison?
This location accepts credit cards and offers various services including online ordering and catering.
Is Chipotle Fair Oaks Madison welcoming and inclusive to LGBTQ customers?
Yes, the location is welcoming to LGBTQ customers, as indicated by their Google attributes.
What nearby dining options can I explore before or after visiting Chipotle Fair Oaks Madison?
Nearby dining options include Cookie Plug Fair Oaks bakery and candy store, Fat dogs & Spuds American restaurant, Rim's Deli sandwich shop, Noah's NY Bagels, Jamba smoothie juice bar, Baskin Robbins ice cream shop, McDonald's fast food restaurant, and Tapatio's Taco Shop Mexican restaurant.
Are there nearby services that could complement my visit to Chipotle at Fair Oaks Madison?
Yes, nearby services include California Sun tanning salon, Leslie's pool cleaning and shopping, Mercy Pet Hospital for pet care, Hazel Tree Florist, Kumon tutoring center, Nail Tech beauty salon, SAFE Credit Union for banking, and Threading and Waxing Salon for beauty services.
What shopping and financial services are conveniently located near Chipotle Mexican Grill Fair Oaks Madison?
Nearby shopping includes T.J.Maxx department store, Madison Marketplace shopping center, and The Rug Specialists carpet store. Financial services include SAFE Credit Union, WELLS FARGO BANK, Wells Fargo ATM, and Coinstar currency exchange.