Panera Bread

Reviews

• SL

  Scott L

  3 days ago
  1.0
  My wife and I were at this Panera for an important meeting. Our two autistic sons were with us, eating quietly and handling everything with incredible patience. They were calm, respectful, and better behaved than many adults we have seen in restaurants. After the meeting ended, we went up to the front to look at the menu and order food to go. We sat the boys at the end of a booth near the register. Our oldest has sensory regulation needs. Part of how he regulates is by bouncing and loudly slapping the bench. The sound is part of what helps his body calm and organize itself. It was not destructive in any way, and we were fully aware of it. Every single time he began doing it, either my wife or I immediately stepped in and redirected him. He listened and stopped each time. Then an employee with brunette hair and a tattoo on her forearm, who was working the oven area and may have been a manager, walked up to us and said, “Can you make him stop?” before turning and walking away without giving us a second to respond. No patience. No empathy. No acknowledgment that we were already actively managing the behavior every single time it happened. Let me be absolutely clear. Our son was not misbehaving. He was regulating his body in the only way that works for him, and we were right there guiding him. The only uncomfortable part of the entire visit was the way this employee chose to speak to us. As parents of autistic children, we work every day to help our boys navigate public spaces safely and confidently. We do not expect everyone to immediately understand autism, but we do expect basic kindness and respect. What we encountered instead was dismissiveness toward a disabled child who was doing his best. Panera calls itself a community space. If an employee, possibly a manager, thinks this is an appropriate way to approach a family with disabilities, then this location has serious work to do when it comes to disability awareness and customer service. Families like ours deserve better.
• SB

  Stormy Blu

  5 days ago
  5.0
  My favorite bagel date spot. Yummy, clean and professional.
• JB

  Jean Brugger

  Oct 7, 2025
  4.0
  Good variety of fresh food and baked goods. You are encouraged to order at a kiosk and have to pick up order at counter so minimal service. Counter clerk Hope was nice.
• JL

  Jadette Lowery

  Sep 20, 2025
  5.0
  Love Panera bread, always get the you pick 2. My favorite is a Fuji apple salad and the broccoli cheese soup. I've been going to various paneras for years. Prices have substantially increased!
• JC

  Jason Campidonica

  Aug 29, 2025
  5.0
  Love the kitchen sink cookie...always a sucker, especially if ordering through the kiosk and they are gonna give me such a great deal with my sip club drink...why not? Always a pleasure. Thanks

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