El Pollo Loco

4.2
465 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Escondido,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
350 W El Norte Pkwy, Escondido, CA
92026, United States

Hours

Reviews

4.2
465 reviews
5 stars
291
4 stars
88
3 stars
30
2 stars
23
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff is consistently reported as friendly, attentive, and accommodating, contributing to a positive dining experience.

Food Quality

While many customers praise the freshness and taste of the food, there are complaints about portion sizes and occasional inconsistencies in food preparation.

Cleanliness

The restaurant is frequently noted for being clean and well-maintained, enhancing the overall dining atmosphere.

Order Accuracy

Several customers expressed frustration with incorrect orders and missing items, indicating a need for improved order accuracy.

Value for Money

Customers appreciate the reasonable prices and value meals, although some feel that portion sizes have decreased.
  • ZB
    Zadyn Baseball
    Nov 11, 2025
    5.0
    Dulce, and her whole team put together such a great place to be. I love coming here, food is always fresh, and workers are always smiling and ready to help. Thank you Dulce for being so great and I appreciate all you do. Much love!
  • DP
    Daniel Plasko
    Oct 6, 2025
    5.0
    5 🌟 experience without a doubt. I frequently visit this location and I must say the staff is always friendly and attentive. The restaurant is always clean. The food is always good. They consistently do a great job and it's worth stopping at this location as you will surely enjoy the experience.
  • JR
    Jazmine Renteria
    Sep 12, 2025
    3.0
    I love Pollo Loco and have been enjoying it for years. Unfortunately this location really skimps out on the chicken for bowls/salads and it’s very frustrating. I’ve had to mention it when I ordered again and that was the only time I was given a decent portion of chicken. The following visit I didn’t mention anything and it was back to the very small amount of meat. I would normally stop by when I’m in a pinch but at this point it’s just so disappointing that I don’t want to order here anymore. The 4S Ranch location gives awesome portions if anyone is interested. The food itself is great considering the convenience.
  • NE
    Nicholas Esposito
    Aug 1, 2025
    5.0
    I LOVE THIS EL POLLO LOCO
  • JV
    James Vaughn
    Jul 22, 2025
    4.0
    Working on changing my diet and trying to eat a little more healthy. I got their citrus chicken avocado salad. Looks really balance. As a chain it's consistent were you go. For 5 stars i need a "I would not have expected it to be this good." Type experience.

Frequently Asked Questions About El Pollo Loco

What are the regular operating hours of El Pollo Loco in Escondido, CA?

El Pollo Loco in Escondido is open Monday to Friday from 9:30 AM to 10:30 PM, and Saturday to Sunday from 10:00 AM to 10:30 PM.

Does El Pollo Loco offer delivery services?

Yes, they offer delivery services for customer convenience.