While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Escondido,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Mixed reviews on food quality; some customers enjoyed the chicken and salads, while others found the chicken dry or lacking in protein.
Service Issues
Several customers reported poor service experiences, including rude staff and order mistakes, particularly during busy times.
Cleanliness
Many reviews praised the cleanliness of the restaurant, noting it as one of the cleanest locations.
Customer Service
While some customers highlighted friendly and attentive service, others experienced rudeness and unhelpfulness from staff.
WS
weeding song
Dec 30, 2025
4.0
Actually pretty alright for a fast food joint.
DS
Darlene Rachel Sasabe
Sep 27, 2025
3.0
Was ok. Food wasn't that great but service and place was ok.
JC
James Cantin
Jul 28, 2025
5.0
Service is great, even through lunch rushhour!
JM
Jorge Adrian López Méndez
Jul 27, 2025
1.0
If you want to eat well, without the staff being the worst hidden? Don’t come here they attend to the worst poorly trained staff and the manager not to mention, like almost daily crazy chicken and this is the only one who are clowns