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Brand Certified

Chipotle Mexican Grill

4.0
(1081 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle El Segundo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
307 N Pacific Coast Hwy, El Segundo, CA
90245, United States

Hours

Reviews

4.0
1,081 reviews
5 stars
567
4 stars
246
3 stars
115
2 stars
45
1 star
108

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including undercooked rice, stale ingredients, and inconsistent portion sizes.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and slow service.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and restrooms.

Value for Money

Customers expressed dissatisfaction with the value, citing high prices for small portions and additional charges for extras.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that experiences can vary.
  • CS
    celeste Smith
    Feb 25, 2026
    5.0
    Es un lugar acogedor, los wrap 🌯 son muy grandes y para las personas que quieran mejor algo con arroz también está muy bien.
  • GL
    Gaurav Lalchandani
    Feb 16, 2026
    5.0
    Rice bowl is great, made of fresh ingredients.
  • RM
    Robert McAusland
    Feb 7, 2026
    1.0
    Remember when Chipotle was a value stop. Burritos as big as a football. Nope, not anymore. They’ve cut back considerably these past couple of years and only jacked up the prices. They half scoop everything. It’s a hard pass for me now a days. Lots of other choices available
  • JJ
    J J
    Jan 18, 2026
    1.0
    Chipotle has gone downhill over the years. The beef is almost always overcooked, and the quality just isn’t there anymore. On top of that, they’re charging a ridiculous amount for avocado now, even though it used to be included in the bowl or wrap. For what they charged me, you could literally buy an entire bag of avocados at the grocery store. It just feels like you’re paying more and getting less every time.
  • ED
    Eduardo Devia
    Jan 2, 2026
    5.0
    It was amazing, I am from Australia and I wish we had you guys there. Customer Service was exceptional and the food was so big and espectacular. We will be back.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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