McDonald's

3.7
2619 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11612 E Valley Blvd, El Monte, CA
91732, United States

Hours

Reviews

3.7
2,619 reviews
5 stars
1,176
4 stars
523
3 stars
355
2 stars
172
1 star
393

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Order Accuracy

Many reviews highlighted issues with missing items and incorrect orders, particularly in the drive-thru.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and dirty tables.

Food Quality

Mixed feedback on food quality; some enjoyed their meals while others received cold or improperly prepared items.

Atmosphere

The atmosphere received mixed reviews, with some appreciating the play area for kids, while others found it uninviting.
  • AZ
    Angel Z
    2 days ago
    1.0
    How can you call it fast food when it takes 47mins to get the food? Everytime I order mobile order or drive thru it takes over 30 minutes to get my food; and today it took me 47 minutes (47min from time of order, 25mins from time of arrival). I use mobile order to get it fast, but every single time I need to wait for them to barely start making my order and people who came in to order the food while I'm there get it before me.
  • KH
    Kathryn Hsu
    Nov 2, 2025
    5.0
    I rarely give high ratings on reviews. I usually leave one star rating and talk about the truth. However, this McDonald's might be one of the best I've ever been to. I usually order my food on the app and wait at the pick up spot. They are always prompt. Today, I saw a long line at the drive thru and a lot of people parked at the pick up spots even though they just went in to get food(maybe they can't read the signs? Or just being selfish because there were plenty of other parking spaces) anyways, I ended up putting my pick up parking spot no. 5(only 4 spots all packed with selfish beings) and the spot Im at has no pick up sign. They came out after 10 mins(which I didnt expected because many people were there today) . And the staff gave me my food he said he knew what i meant by putting spot 5. The food was also fresh. When I have app issue, the staff helped me with my food at the counter very promptly as well, they were not impatient and mean like the McDonald's at Rosemead/duarte.
  • CG
    Chris GM
    Oct 30, 2025
    1.0
    Stay away from this location. I got cheated out of my Monopoly pieces by the staff. Also, they wasted my time lying on the phone about a special they said they had but ended up not having when I arrived. I called my phone at 7:00 a.m. on the way to work to ask if they still had the $6 value meal. It would be obvious that no one will be calling that early about lunch, or at least ask the obvious clarifying question if I was inquiring about breakfast or lunch. But she just said yes, so I came and asked for the $6 breakfast meal and they said that deal expired already. So I ordered the regular egg McMuffin combo, paid and drove off I reached in my bag for the Monopoly pieces and they weren't there. I had to bust a u-turn and walk inside this time and wait to ask this time about my incomplete order. They pointed at a sign on the wall that said limited supplies on the Monopoly pieces and then told me that they were only giving them for the large coffees and not the McMuffin or the hash browns. Well the sign on the wall doesn't stipulate what items they are specifically choosing to give out the pieces for. So I have to guess which items I have to pay full price for to get my rightful Monopoly pieces?? Stay away from this location.
  • EF
    Elizabeth Fan
    Oct 26, 2025
    5.0
    Great place for fast take out food!!
  • KL
    Kayla Luna
    Oct 21, 2025
    1.0
    The two employees that work in the drive through through need to switch with their other employees they dont follow orders even going there multiple times still get it wrong and have a very shitty attitude when picking up the food this happens alot for me during this time slot hire better workers at least for the window.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 11612 E Valley Blvd, El Monte, CA?

McDonald's is open 24 hours a day, seven days a week at this location.

Does this McDonald's location have a drive-through service?

Yes, there is a drive-through service available 24/7 at this McDonald's.