Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in El Monte,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
795 reviews
5 stars
373
4 stars
142
3 stars
76
2 stars
46
1 star
158
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty restrooms and unpleasant odors in the restaurant.
Service Quality
Customers reported poor service experiences, including long wait times, incorrect orders, and rude staff.
Food Quality
There were mixed reviews on food quality, with some customers enjoying the taste while others complained about old or dry chicken.
Operational Issues
Frequent complaints about the restaurant being closed unexpectedly, short staffing, and issues with the drive-thru service.
- PHpaulina hernandez1 day ago1.0I came here made a purchase. The machine said payment failed. And the money was taken out of my account. When I told the employee this she stated I don’t see so you have to call your bank and dispute it. I showed her that I took it out of my account and she didn’t care. Also stole my points.
- PMPeace MindDec 6, 20254.0The restroom what is very dirty and clogged up
- BLBryan LopezDec 4, 20251.0Found a roach
- JGJust GamesNov 29, 20251.0I literally saw the manager Joseph Perez scratch his nose and then bare hand touch the chicken. He didn't even wash his hands. I use to love coming here now I feel like barfing.
- NCNorma ChangoNov 27, 20251.0La atención fue mala es la segunda vez que en el horario aún falta más de 30 minutos y no atienden en el drive thru muy pésima atención
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in El Monte?
El Pollo Loco in El Monte is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:30 AM to 10:00 PM.
Does El Pollo Loco in El Monte offer delivery services?
Yes, El Pollo Loco offers delivery services for customers in El Monte.
Can I place an order through a mobile app for El Pollo Loco?
Yes, you can order via the El Pollo Loco app available on the Apple App Store or through their online ordering site.
What types of payment does El Pollo Loco in El Monte accept?
They accept American Express, Check, Discover, and Visa as payment options.
Where is El Pollo Loco located in El Monte?
El Pollo Loco is located at 11928 Garvey Ave, El Monte, CA 91732, USA.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
Is there free Wi-Fi available at El Pollo Loco in El Monte?
Yes, El Pollo Loco offers free Wi-Fi for customers.
Are there any medical facilities near El Pollo Loco where I can go for health services?
Yes, Centro Medico El Monte is nearby if you need medical or automotive services.
What nearby stores can I visit for shopping before or after dining at El Pollo Loco?
You can visit Payless Shoe Source for footwear, Dollar Tree for discounts, or GameStop for video games and toys near El Pollo Loco.
Are there other restaurants near El Pollo Loco if I want to try different cuisines?
Yes, nearby options include Rice Wok Chinese Food for Chinese cuisine, Pizza Hut for pizza, and Pollo Mania for Peruvian chicken dishes.