El Pollo Loco

3.7
785 reviews
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Business Details

11928 Garvey Ave, El Monte, CA
91732, United States
(626) 442-8682
https://restaurants.elpolloloco.com/ca/el-monte/11928-garvey-ave
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in El Monte,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
11928 Garvey Ave, El Monte, CA
91732, United States

Hours

Reviews

3.7
785 reviews
5 stars
371
4 stars
139
3 stars
75
2 stars
46
1 star
154

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty floors and restrooms, and unpleasant odors.

Food Quality

Customers reported inconsistent food quality, with some experiencing old or dry chicken, while others praised the taste of the food.

Service Issues

Several reviews mentioned poor customer service, including long wait times, incorrect orders, and rude staff.

Location Concerns

The restaurant's location was noted as sketchy, with reports of homeless individuals nearby, impacting the dining experience.

Positive Experiences

Despite the negatives, some customers expressed satisfaction with the food and service, highlighting friendly staff and good meal options.
  • JG
    Juan carlos Godinez
    Nov 7, 2025
    5.0
    Yummy flavor chicken churros wow
  • CR
    Carlos Rojas
    Oct 28, 2025
    1.0
    Someone urinated in the hallway causing an old lady to almost trip and fall. A homeless person in the restaurant smelled really bad and left a strong smell of urine and feces whenever he walked around the restaurant. It was difficult to enjoy my meal and the location left a lot to be desired in terms of cleanliness and security. The food was okay.
  • JR
    jilma Ruano
    Sep 2, 2025
    1.0
    Mal servicio de la muchacha que tomo mi orden
  • RR
    RockStarMasonry
    Aug 26, 2025
    5.0
    Great food
  • FT
    Fine Thanks
    Aug 20, 2025
    3.0
    As a loyal fan of this restaurant,I find it tastier than their other locations,I wanted to share an important concern. I noticed that stainless steel pans are lined with large plastic bags before placing hot food inside. As someone with years of experience in the food industry, I can say this is not allowed under the California Retail Food Code (§114095, §114141, §114143), which requires all food-contact surfaces to be food-grade, non-toxic, and heat-safe. A health inspector would likely cite this as a violation. I hope the owner addresses this quickly so the restaurant can continue to serve great food safely.
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Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in El Monte?

El Pollo Loco in El Monte is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:30 AM to 10:00 PM.

Does El Pollo Loco in El Monte offer delivery services?

Yes, El Pollo Loco offers delivery services for customers in El Monte.