Chipotle Mexican Grill

3.6
9 reviews

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3389 BASS LAKE RD., El Dorado Hills, CA
95762, United States

Hours

Reviews

3.6
9 reviews
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  • NA
    New Acc
    3 days ago
    1.0
    Unhygienic worst customer service ever. Attitude issues. Health and safety concerns. Will be filing a formal complaint with the county to investigate.
  • KB
    Keith Brama
    Jan 3, 2026
    1.0
    Bought $200+ catering package at 2pm Xmas Eve and they closed right after. Was supposed to get 6 containers of meat we got 5, was supped to get hard taco shells and tortillas for 12 people - we got 3 tortillas and no shells. We received several containers of lettuce which was more than we ordered, it was not well done to say the least. Tipped twice on the order and when I picked up. Worst part and salt in the wound was we Called corporate after Xmas to get refund and a week later after talking to corporate support from somewhere around the country not at the local store, we received an email saying we are free to go pick up the shells at the store today. What good does that do? Do I mail them to all my visiting Xmas guests who returned home last week?
  • MS
    Michelle Schnell
    Jan 3, 2026
    5.0
    We ordered a large catering order for an event and our orders were perfect and on time.
  • FJ
    Frank Johnston
    Dec 16, 2025
    5.0
    There were minor glitches but the great crew more than made up for it, offering some addition chips and salsa.
  • LC
    L C
    Dec 13, 2025
    2.0
    I understand this is a new location but having people wait in the Chipotlane for almost 20 minutes for 3 cars total is a problem. My food was ready but there was no one to hand it to me. I had to wave someone down and instead of apologizing she made me feel bad for interrupting what she was doing. I asked if it was normal to have to wait so long if you use the chipotlane and she said something to the extent of “everyone is waiting, we’re busy.” I would understand if they got a sudden rush and my food wasn’t ready, but it was ready and sitting there for 20 minutes, just getting cold. Also I paid for a side of chips and got 7 chips. 7. The rest of the food was great, just cold. Probably best to skip the drive thru lane. And I wouldn’t pay $3 for 7 chips again.