McDonald's

3.7
1886 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
886 Fletcher Pky, El Cajon, CA
92020, United States

Hours

Reviews

3.7
1,886 reviews
5 stars
785
4 stars
386
3 stars
326
2 stars
145
1 star
244

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Feedback indicated that the restaurant was often dirty, with specific mentions of unclean bathrooms and tables.

Order Fulfillment

Many reviews highlighted frequent mistakes with orders, including wrong items and incomplete orders.

Staff Friendliness

While some customers praised friendly staff, others noted inconsistency in service quality, with some employees being unhelpful or rude.

Kiosk Experience

Several customers expressed dissatisfaction with the reliance on self-service kiosks, feeling it detracted from the traditional McDonald's experience.
  • RA
    Rabeea Az
    4 days ago
    5.0
    I visited this McDonald's location today, and I want to give special thanks to Karin. She was incredibly kind, friendly, and welcoming in a way that truly stood out. Her positive attitude and great customer service made my visit much more enjoyable. Employees like Karin make a real difference. Thank you!
  • AS
    Angelica Soto
    Dec 22, 2025
    1.0
    Raw from the inside. insanely disgusting, they had about 5 workers in there but none of them could cook my meat correctly
  • DM
    David Martinez
    Dec 17, 2025
    1.0
    Worst customer service. Clearly they don't care given the "district regional manager" Juliana is condescending and demeaning. Who knows if that was her real name since none of the visible staff wore name tags, which makes sense given their poor attitude.
  • DC
    Daniel Contreras
    Nov 29, 2025
    1.0
    I work down the street from this location and I can truly say they are horrible!! I ordered breakfast today and first they gave me the wrong order, i ordered 2 sausage egg and cheese mcgriddles and a mcmuffin. They gave me two deluxe breakfast. then when i returned them, after driving back to work, and they then only gave me two sausage mcriddles, wrong again! not only do they always get the orders wrong but they also are always understaffed and they take forever to give me my order. every time i go through the drive through 9 out of 10 times I have to wait for them to finish after i’ve gone through the drive through. This location is atrocious and needs to get it, right.
  • KK
    karl kirker
    Nov 25, 2025
    1.0
    A coworker was going to McDonalds and asked if I wanted anything. I went onto my McDonalds app and ordered a Mcflurry. When my coworker drove to this McDonalds, they would not give him the item, even I selected on my phone "I am here" and sent a screen shot to him to show the staff. The staff at McDonlads stated that the phone of the order must be there, and they would not give my coworker the mcflurry. Since they would not give him the item, we asked for cancelation, and the staff stated that I had to do it on the app. The app states "Since your item has been started, you cannot cancel." There is no spot for feedback or refunds on the app, so I will be disputing the charge and never going to this McDonalds again. Update: McDonalds reply was to use a customer feedback page. I have attempted to 4 times, and everytime I get an error "Page not found. Something went wrong".

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 886 Fletcher Pky, El Cajon?

McDonald's is open daily from 5:00 AM to 11:00 PM, except on Friday and Saturday when hours extend until 10:00 PM and 10:00 PM respectively.

What are the drive-through hours for this McDonald's location?

The drive-through is open from 5:00 AM to 11:00 PM on weekdays and Sunday, closing at midnight on Friday and Saturday.