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McDonald's

3.6
(1717 reviews)

Business Details

281 N 2nd St, El Cajon, CA
92021, United States
(619) 447-9595
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
281 N 2nd St, El Cajon, CA
92021, United States

Hours

Reviews

3.6
1,717 reviews
5 stars
683
4 stars
348
3 stars
288
2 stars
118
1 star
280

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and incorrect orders.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted.

Cleanliness

The restaurant was often described as dirty, with unclean tables and restrooms.

Speed of Service

Customers experienced long wait times, especially for drive-thru and curbside orders.

Positive Employee Interactions

Some employees received praise for their friendly and professional service, creating a positive experience for certain customers.
  • MP
    Maddie Protine
    6 days ago
    5.0
    I don’t know who it was that you guys have running food to drive up orders right now but he was delightful. It’s a nice change to see someone come out smiling and happy to be where they are. He was a super sweet happy guy with short dark hair. Thank you for hiring someone that knows how to smile. I love it!
  • RS
    Rayner Shawka
    Feb 25, 2026
    1.0
    I went in the drive-through on my electric scooter, cause I’m not gonna leave it outside. I don’t want anybody to steal it and they would not serve me because I’m not in a car.
  • KB
    Kassondra Byrom
    Feb 24, 2026
    1.0
    Hope you're not using your app here. If you get the manager she will take the code from the app at the counter, then refuse to honor the selected app code. I've had other attendants have no problem with ringing up orders I've used with the app. Just when the manager is there. If McDonald's is promoting deals on the app, & you both take the code then refuse to honor it, then why are you under the McDonald's name? When the app says that your location accepts the promotions offered on the McDonald's app.
  • DG
    D. Gilman
    Feb 13, 2026
    1.0
    When i asked if everything was in the bag, it wasn't a trick question. Of course I found out the answer that they shorted me 2 items when I was already on the other side of town.
  • AM
    Ayad Mdrid
    Jan 21, 2026
    1.0
    Very bad service The man who works at the second window he was very rude and very!!!!

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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