Location.com logo
Brand Certified

McDonald's

3.6
(1338 reviews)

Business Details

1695 E Main St, El Cajon, CA
92021, United States
(619) 440-4288
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1695 E Main St, El Cajon, CA
92021, United States

Hours

Reviews

3.6
1,338 reviews
5 stars
526
4 stars
296
3 stars
224
2 stars
102
1 star
190

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, incorrect orders, and unresponsive staff.

Cleanliness Concerns

Multiple reviews highlighted cleanliness issues, particularly in the dining area and restrooms.

Inconsistent Food Quality

Feedback indicated that food quality varied significantly, with complaints about cold, poorly prepared items, especially during evening hours.

Misleading Hours

Many customers noted discrepancies between advertised hours and actual operating times, leading to frustration.

Positive Staff Experiences

Some customers praised specific staff members for their friendly and helpful service, contrasting with general complaints about staff behavior.
  • AA
    Agnostic Angel
    Feb 24, 2026
    1.0
    This place is ridiculous. Showed up when you were still open, at 10:55 and nobody wanted to answer the drive thru. Saw people walking around, literally yelled twice “heyyy” just in case they couldn’t see me and they flat out ignored me. I called the store twice and they didn’t answer. I’ll be calling corporate tomorrow about this experience. If it says you’re open, you should be open for business. That’s how a business works. If I could give it zero stars I would. Avoid this place
  • NC
    Natalie Cruz
    Jan 13, 2026
    5.0
    They take ebt
  • VS
    Velia Ventura Sanderson
    Dec 7, 2025
    3.0
    The drive through is kind of confused, specially at night time
  • ST
    Shawn Townsend
    Nov 11, 2025
    1.0
    I am writing to provide feedback on my recent experiences at your McDonalds location. I want to preface this by saying that I am not looking to have anyone fired, im sure they have families and rely own thier job but rather to bring some observations to your attention as a regular customer who values your business. I've noticed a recurring pattern of cleanliness and service issues, particularly during the evening shifts. For example, on one occasion, a young female employee who had just handled trash attempted to serve me food without washing her hands. Similarly, I've seen an employee who was mopping the floor attempt to serve food directly afterward without proper hand hygiene. There is also a young male employee whose appearance often seems unkempt, and he frequently appears disoriented. The dining area often goes unattended in the evenings, which has led me to try and avoid visiting at that time. These experiences are disappointing, especially considering the investment you've made in renovations in the past. If I were the owner, I would be concerned about the operational standards. On a positive note, I consistently observe excellent service from a specific female employee with red hair, likely in her twenties or early thirties. She is always efficient, professional, smiling, and joyful. I genuinely hope she is working whenever I visit, as her service consistently stands out. Additionally, I've always found the bathrooms to be clean. Last night, my order of a double cheeseburger without any modifications was incorrect multiple times, which was frustrating. I understand that some service protocols are challenging to instill in certain individuals, as it often comes down to their inherent approach to customer service and hygiene. I hope this feedback is helpful for improving the overall customer experience.
  • ST
    Shawn T.
    Nov 11, 2025
    1.0
    The worst McDonald's in California !!

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: