Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in El Cajon, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
435 reviews
5 stars
259
4 stars
85
3 stars
33
2 stars
22
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Aruzo, Omar G, and Nancy R for their excellent service.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poor management responses to complaints, leading to customer frustration.
Food Quality
While some customers enjoyed the food, there were consistent complaints about dry chicken, poorly prepared items, and unsatisfactory portion sizes.
Cleanliness
Several reviews noted cleanliness at the location, although some customers reported unsanitary conditions and poor hygiene practices among staff.
Value for Money
Customers expressed mixed feelings about pricing, with some finding it reasonable for the quality, while others felt it was too high given the food quality.
- CJCatherine JamesJan 6, 20263.0The lady got my order wrong. I ended up having to yell really loud to be able to have her hear me on the drive-through and when I got home, I usually love the chicken, but the chicken was super dried out was not good at all so I was very disappointed.
- PNParvana NickdarDec 2, 20255.0had an amazing experience thanks to Aruzo. They were extremely helpful, patient, and professional the entire time. They went above and beyond to make sure I understood everything and felt taken care of. Their customer service was outstanding — friendly, clear, and very respectful.
- JPjessica popeNov 14, 20251.0Came here on November 14th around 11:30. Asked for the chipotle chicken quesadilla meal with the chipotle on the side and 1 crunchy chicken taco. Paid almost $20...pretty sure they changed me for 2 tacos. Other than that my quesadilla had A PINCH of cheese. He handed me my bag with chipotle sauce all over the handles and bag & all over my reciept. My tiny quac that came with it was half way Full. What a joke. For $20...I'll add photos of my quesadilla
- FCFernando CruzOct 28, 20255.0Buen servicio de comida y buena atención todo muy bueno
- MKMr KassisOct 28, 20254.0The employees are the best part about this business. They are very friendly. Very good about giving you the chicken cuts that you ask for.
Frequently Asked Questions About El Pollo Loco
What kind of food does El Pollo Loco in El Cajon serve?
El Pollo Loco serves fresh, authentic Mexican food with a focus on fire-grilled chicken marinated in a special recipe of herbs, spices, fruit juices, and garlic.
What are the opening hours for El Pollo Loco in El Cajon?
El Pollo Loco in El Cajon is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco in El Cajon offer delivery service?
Yes, El Pollo Loco provides delivery service.
Can I order El Pollo Loco's food online?
Yes, you can order online via their menu at https://order.elpolloloco.com/menu/ or through the El Pollo Loco app.
What payment methods are accepted at El Pollo Loco in El Cajon?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco have Wi-Fi available at this location?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Is there a drive-through option at El Pollo Loco in El Cajon?
Yes, this location has a drive-through service for convenient pickup.
What nearby banks can I find around El Pollo Loco in El Cajon?
Nearby you can find Chase Bank, Chase ATM, Wells Fargo Bank, and Chase Mortgage, making it easy to handle banking before or after your visit.
Are there other dining options near El Pollo Loco?
Yes, nearby dining includes Little Caesars Pizza, Subway, Starbucks, and Baklava & Sweets for a variety of tastes.
What service and shopping options are available near El Pollo Loco in El Cajon?
Near El Pollo Loco, you'll find PostalAnnex+ for shipping and notary services, 7-Eleven for convenience shopping, Vons grocery store, and various beauty salons like Hiba Beauty and Avanti Hair Salon.