Brand Certified
El Pollo Loco
4.2(437 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
1145 Avocado Ave, El Cajon, CA
92020, United States
Certified by El Pollo Loco • Mar 01, 2026
(619) 590-3682
Certified by El Pollo Loco • Mar 01, 2026
http://elpolloloco.com/locations/store/3989
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in El Cajon, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.2
437 reviews
5 stars
260
4 stars
85
3 stars
34
2 stars
22
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, others reported poor service, including wrong orders and rude behavior from management.
Food Quality
Feedback on food quality was mixed; some enjoyed the chicken and other dishes, while many complained about dry, overcooked items and incorrect orders.
Cleanliness
Several reviews highlighted cleanliness as a positive aspect, but there were also complaints about unsanitary conditions and poor food handling practices.
Pricing
Customers noted that while some found the prices reasonable, others felt the food was overpriced for the quality received.
- SFSet Your Mind FreeFeb 3, 20263.0It was all right. Overpriced, and they gave me flour tortillas rather than the corn I asked for, plus the broccoli needed some seasoning! Chicken & potatoes were great though the pieces were small for what they charge. Salsa was fresh, spicy too. Not sure if I'll ever return (it was my first time giving them a try after living in the area for over a year).
- OHOsvaldo HerreraJan 31, 20265.0Everything is good
- CJCatherine JamesJan 6, 20263.0The lady got my order wrong. I ended up having to yell really loud to be able to have her hear me on the drive-through and when I got home, I usually love the chicken, but the chicken was super dried out was not good at all so I was very disappointed.
- PNParvana NickdarDec 2, 20255.0had an amazing experience thanks to Aruzo. They were extremely helpful, patient, and professional the entire time. They went above and beyond to make sure I understood everything and felt taken care of. Their customer service was outstanding — friendly, clear, and very respectful.
- JPjessica popeNov 14, 20251.0Came here on November 14th around 11:30. Asked for the chipotle chicken quesadilla meal with the chipotle on the side and 1 crunchy chicken taco. Paid almost $20...pretty sure they changed me for 2 tacos. Other than that my quesadilla had A PINCH of cheese. He handed me my bag with chipotle sauce all over the handles and bag & all over my reciept. My tiny quac that came with it was half way Full. What a joke. For $20...I'll add photos of my quesadilla
Frequently Asked Questions About El Pollo Loco
What kind of food does El Pollo Loco in El Cajon serve?
El Pollo Loco serves fresh, authentic Mexican food with a focus on fire-grilled chicken marinated in a special recipe of herbs, spices, fruit juices, and garlic.
What are the opening hours for El Pollo Loco in El Cajon?
El Pollo Loco in El Cajon is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco in El Cajon offer delivery service?
Yes, El Pollo Loco provides delivery service.
Can I order El Pollo Loco's food online?
Yes, you can order online via their menu at https://order.elpolloloco.com/menu/ or through the El Pollo Loco app.
What payment methods are accepted at El Pollo Loco in El Cajon?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco have Wi-Fi available at this location?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Is there a drive-through option at El Pollo Loco in El Cajon?
Yes, this location has a drive-through service for convenient pickup.
What nearby banks can I find around El Pollo Loco in El Cajon?
Nearby you can find Chase Bank, Chase ATM, Wells Fargo Bank, and Chase Mortgage, making it easy to handle banking before or after your visit.
Are there other dining options near El Pollo Loco?
Yes, nearby dining includes Little Caesars Pizza, Subway, Starbucks, and Baklava & Sweets for a variety of tastes.
What service and shopping options are available near El Pollo Loco in El Cajon?
Near El Pollo Loco, you'll find PostalAnnex+ for shipping and notary services, 7-Eleven for convenience shopping, Vons grocery store, and various beauty salons like Hiba Beauty and Avanti Hair Salon.
Brand Certified Facts from El Pollo Loco
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