Dunkin'

3.8
891 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve El Cajon, CA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
350 Fletcher Pkwy, El Cajon, CA
92020, United States

Hours

Reviews

3.8
891 reviews
5 stars
457
4 stars
157
3 stars
87
2 stars
62
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while a few praised friendly employees.

Order Accuracy

Numerous reviews mention issues with incorrect orders and missing items, leading to customer frustration.

Wait Times

Customers frequently complained about long wait times, especially in the drive-thru, impacting their overall experience.

Product Quality

While some customers enjoyed the donuts and coffee, others reported stale products and poorly made drinks.

Staffing Issues

Several reviews highlighted a need for more staff to improve service speed and efficiency.
  • EE
    e espino
    Dec 30, 2025
    5.0
    I go there for the famous dunkin' coffee.
  • CV
    Celes V
    Dec 24, 2025
    1.0
    I wanted to buy some donuts and all i got was a super mean, NO DONUTS, we asked politely what else was avialable and the lady again said NO donuts even louder, honestly not coming back, fix your workers
  • TJ
    Troy McCarty, Jr
    Dec 20, 2025
    4.0
    We frequent this location often and generally enjoy our experience. This afternoon staff stated that the ovens were not on due to staffing (only 2 working) and they were open for another 5 hours. They were polite about it but I don't believe a business that has that much time open should be shutting down capabilities and a large part of their menu especially when we were the only customers there. I can't imagine it would've taken that long to turn on the oven for a few items when there were no other cars in the drive thru or in the store
  • KB
    Kristin B
    Dec 18, 2025
    1.0
    Stood in line for 5 mins with one person waiting in front of me and NO ONE came to help. One woman behind the counter said they only had one person working but I could see 3. I came here to get my friend a gift card but had to leave without it because the wait time was too long and I was on my lunch break. You guys need to hire more people or come up with a better system.
  • KK
    Karolina
    Dec 5, 2025
    2.0
    The doughnuts are always good and I've been in a lot. But this time the girl the took my order, she talked- like-this-man real slow. I asked for a peppermint mocha iced coffee and just got a mocha ice coffee. Plus a regular coffee, the kid poured the coffee but didn't give it to us at the same time. Instead he was talking to some customer. The boy was nice. But come on specially when there is a line. And on top of all this I bought a card online to spend on all my stuff.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in El Cajon, CA?

Dunkin' El Cajon is open Monday through Friday from 4:30 AM to 9:00 PM, and on weekends from 5:00 AM to 9:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' in El Cajon offers both delivery and curbside pickup services.