Dunkin'

3.9
885 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve El Cajon, CA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
350 Fletcher Pkwy, El Cajon, CA
92020, United States

Hours

Reviews

3.9
885 reviews
5 stars
456
4 stars
156
3 stars
87
2 stars
61
1 star
125

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and lack of respect.

Speed of Service

Many customers expressed frustration with slow service, particularly in the drive-thru, leading to long wait times.

Product Quality

There are complaints about inconsistent drink quality and stale or cold donuts, though some customers still enjoy the food.

Order Accuracy

Numerous reviews mention issues with incorrect orders and missing items, indicating a need for better order management.

Cleanliness and Atmosphere

While some customers appreciate the cleanliness and organization, others noted a lack of welcoming atmosphere and unfriendly staff.
  • SA
    Shams Ahmed
    Nov 13, 2025
    1.0
    Monica and eric or erik were so bad They treated me so bad eric kept yelling at me while am ordering and monica treated me very bad Very bad customer service
  • JS
    Jeff S
    Nov 11, 2025
    5.0
    I came here to enjoy a donut on Veterans Day. Lots of great selections fresh donuts decent price restaurant is very clean. Parking can be kind of tight, but they have a drive-through.
  • SO
    Shane OMeara
    Nov 6, 2025
    1.0
    I've been here twice while working on a project nearby. The first time I was in the store I stood there for about 3-4 minutes before being greeted or asked if I could be helped and I was the only one in line! The second time I was in the store I ordered two donuts and a midnight hot coffee. When I received my coffee I asked the lady if it was the midnight, she replied no it isn't. I mentioned that I had ordered midnight and the guy taking my order had even repeated the order back to me. She then said, well that's not what he entered...she stood there and looked at me quietly like to say oh well this is what you get. Needless to say I will not be returning to this store or recommending.
  • YH
    Yazen Hamoode
    Nov 3, 2025
    2.0
    The freaking drive thru is not a drive thru.. You drive.. stay there for an hour.. than you go thru. I’m sick of being late to work because 4-5 cars in front of me means 45mins to an hour wait. Idk why it’s so slow tbh and I’m switching breakfast places because I’m tired of the drive thru not being priority as well as whenever you confront the employees about the wait time they say “ we don’t care if you are late to work maybe time manage correctly next time “ made me super furious and annoyed I couldn’t imagine at a customer service facility you don’t get treated with respect.
  • KL
    KRISTINA LYONS
    Oct 28, 2025
    4.0
    I made a mobile and picked up at the drive thru. Service at any Dunkin Ive been to has been hit or miss with cheerful greeting and accurate orders

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in El Cajon, CA?

Dunkin' El Cajon is open Monday through Friday from 4:30 AM to 9:00 PM, and on weekends from 5:00 AM to 9:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' in El Cajon offers both delivery and curbside pickup services.