Chipotle Mexican Grill

4.0
550 reviews
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Business Details

225 Jamacha Rd, El Cajon, CA
92019, United States
(619) 938-2391
https://locations.chipotle.com/ca/el-cajon/225-jamacha-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2677
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About

Mexican Restaurant
Chipotle El Cajon East is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
225 Jamacha Rd, El Cajon, CA
92019, United States

Hours

Reviews

4.0
550 reviews
5 stars
304
4 stars
103
3 stars
53
2 stars
21
1 star
69

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food being excessively salty, cold, or poorly prepared, with some even finding bugs in their meals.

Service Issues

Numerous reviews highlighted rude and unprofessional staff, with complaints about poor customer service and untrained employees.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and food preparation areas, leading to a negative dining experience.

Portion Sizes

Several customers noted that portion sizes have become smaller and that staff were stingy with ingredients.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and service, particularly highlighting friendly staff and quick service during busy times.
  • KH
    Kiara Harris
    Dec 24, 2025
    1.0
    Bowl order. Was extremely SALTY! The rice, meat, and guacamole were all SALTY! The server literally scraped the bottom of the pan and grabbed food straight off the dirty grill. I didn’t pay for SCRAPS! I paid for food and received crap. Couldn’t even eat my food entirely because they ruined it. DO BETTER CHIPOTLE. Quesadillas order. I visited Chipotle today and had a very disappointing experience. I placed my order at 2:40 PM but didn’t receive my food until around 3:15 PM. After waiting in my car for an unusually long time, I decided to go inside to check on my order. To my surprise, I found the staff scraping the bottom of the pan, which suggested they were not adequately prepared for the volume of customers. This is particularly frustrating to see from a reputed restaurant like Chipotle. When I finally got my food, it was excessively salty. I noticed the employee making my order mess up on several details, and I had to step in to correct her while I waited. Additionally, they were out of several key ingredients that I would expect Chipotle to have readily available. Overall, my food was cold and did not match my order, leaving me very dissatisfied with my experience. I would like a refund or at least a free order to make up for this.
  • PP
    Pixelpac0225
    Dec 10, 2025
    5.0
    Gave a very complicated order and in quick fashion was able to receive 10 out of 10 food would highly recommend this place to anyone looking for some quick and cheap food
  • 2S
    2 Shay
    Nov 25, 2025
    1.0
    This was honestly one of the worst Chipotle experiences I’ve ever had. I came in wanting a big boy burrito — something every other location has made for me without any issue — and this whole crew acted completely lost. It felt like nobody knew their own menu, and instead of trying to help, they acted annoyed that I even asked. Samantha, the employee helping me, especially seemed confused about what was going on. In my experience, she didn’t seem trained at all, and her whole team felt the same way. Instead of trying to figure it out, the energy I got was rude, unprofessional, and just careless. On top of that, the place didn’t look clean, the vibe was off, and the staff’s attitude just made everything worse. It felt like no one wanted to be there or actually help a customer. Overall, between the rude service, the untrained staff, and the confusion over something simple, I’m not coming back to this location. Totally disappointing.
  • EP
    Elizabeth Powell
    Oct 11, 2025
    3.0
    Service was okay
  • UH
    Uzziel Hernandez
    Sep 30, 2025
    5.0
    Best chipotle in town. I only get a 30 minute lunch break and I know that I can always count on them to have my food on time and ready to go. 🔥
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in El Cajon East?

Chipotle Mexican Grill El Cajon East is open daily from 10:00 AM to 10:00 PM.

Does Chipotle Mexican Grill El Cajon East offer pickup and delivery services?

Yes, they offer both in-store pickup and delivery services.