Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Eastvale,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.0
637 reviews
5 stars
220
4 stars
83
3 stars
55
2 stars
59
1 star
220
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, inaccurate orders, and unhelpful staff.
Food Quality
There were numerous complaints about food quality, including undercooked chicken, incorrect orders, and unsatisfactory portion sizes.
Cleanliness
Many reviews highlighted cleanliness issues, with dirty dining areas and unsanitary conditions being a common concern.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their helpfulness and friendly service.
- JWJohnny Wilson-Torres2 days ago2.0Ordered chicken burrito and taco and the chicken was burnt tough I should of taken it back
- CBCandace BuckleyDec 19, 20255.0We come here about 3-4 times a month always for dinner weeknights and food is always hot and fresh. The staff is very friendly and order comes out quick. Only once I had an issue with an inaccurate order (missing a burrito). I called and Rocio made it right and made up for their error. I see a few negative reviews/comments about messing up an order please understand that these are real hardworking people and they are not robots; mistakes happen. I’ve only ever received excellent customer service!
- CDCris DavidDec 10, 20252.0Terrible order accuracy I ordered 10 green and 10 red salsas and only received 3 of each. These were basic, straightforward instructions—how is that so hard to get right? Feels like they’re hoarding salsa or just don’t care about getting orders correct. Very disappointed.
- LGLeslie GomezNov 25, 20255.0Felix and his staff are always helpful. We love coming here. Great food and clean!!!
- THTiffany HarperNov 24, 20252.0The window employees are always so nice, but idk whats going on with their cooks there. I dont know how sending out a burnt and dry chicken was acceptable to them. Juan Pollo never does me this dirty.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Eastvale, CA?
El Pollo Loco in Eastvale is open Monday through Saturday from 10:00 AM to 11:00 PM, and on Sunday from 10:00 AM to 11:00 PM as well.
Where is El Pollo Loco located in Eastvale?
El Pollo Loco is located at 13340 Limonite Ave, Eastvale, CA 92880, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco offer online ordering?
Yes, you can order online through their menu at https://order.elpolloloco.com/menu/ or via their app available on the Apple App Store.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in Mexican cuisine featuring fire-grilled chicken marinated in a special blend of herbs, spices, fruit juices, and garlic, along with handmade guacamole, salsas, and dressings.
Does El Pollo Loco in Eastvale have drive-through service?
Yes, this El Pollo Loco location has a drive-through service available for customer convenience.
Is free Wi-Fi available at El Pollo Loco in Eastvale?
Yes, free Wi-Fi is available for customers at this El Pollo Loco location.
Are there coffee shops near El Pollo Loco in Eastvale where I can get a drink after my meal?
Yes, Dutch Bros Coffee, a coffee shop and smoothie bar, is located near El Pollo Loco, making it a convenient spot to grab a drink after your meal.
What shopping centers are close to El Pollo Loco in Eastvale?
Eastvale Marketplace is a nearby shopping center close to El Pollo Loco, perfect for shopping before or after dining.
Are there other restaurants near El Pollo Loco if I'm looking for different dining options?
Yes, several restaurants are near El Pollo Loco including Pieology Pizzeria for pizza, Toro Sushi By Jono's for Japanese cuisine, and BurgerIM for burgers, offering a variety of dining options in the area.