El Pollo Loco

3.0
637 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Eastvale,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
13340 Limonite Ave, Eastvale, CA
92880, United States

Hours

Reviews

3.0
637 reviews
5 stars
220
4 stars
83
3 stars
55
2 stars
59
1 star
220

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, inaccurate orders, and unhelpful staff.

Food Quality

There were numerous complaints about food quality, including undercooked chicken, incorrect orders, and unsatisfactory portion sizes.

Cleanliness

Many reviews highlighted cleanliness issues, with dirty dining areas and unsanitary conditions being a common concern.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their helpfulness and friendly service.
  • JW
    Johnny Wilson-Torres
    2 days ago
    2.0
    Ordered chicken burrito and taco and the chicken was burnt tough I should of taken it back
  • CB
    Candace Buckley
    Dec 19, 2025
    5.0
    We come here about 3-4 times a month always for dinner weeknights and food is always hot and fresh. The staff is very friendly and order comes out quick. Only once I had an issue with an inaccurate order (missing a burrito). I called and Rocio made it right and made up for their error. I see a few negative reviews/comments about messing up an order please understand that these are real hardworking people and they are not robots; mistakes happen. I’ve only ever received excellent customer service!
  • CD
    Cris David
    Dec 10, 2025
    2.0
    Terrible order accuracy I ordered 10 green and 10 red salsas and only received 3 of each. These were basic, straightforward instructions—how is that so hard to get right? Feels like they’re hoarding salsa or just don’t care about getting orders correct. Very disappointed.
  • LG
    Leslie Gomez
    Nov 25, 2025
    5.0
    Felix and his staff are always helpful. We love coming here. Great food and clean!!!
  • TH
    Tiffany Harper
    Nov 24, 2025
    2.0
    The window employees are always so nice, but idk whats going on with their cooks there. I dont know how sending out a burnt and dry chicken was acceptable to them. Juan Pollo never does me this dirty.

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Eastvale, CA?

El Pollo Loco in Eastvale is open Monday through Saturday from 10:00 AM to 11:00 PM, and on Sunday from 10:00 AM to 11:00 PM as well.

Where is El Pollo Loco located in Eastvale?

El Pollo Loco is located at 13340 Limonite Ave, Eastvale, CA 92880, USA.