Chipotle Eastvale is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food freshness, undercooked rice, and poor overall quality, leading to dissatisfaction.
Customer Service
Numerous reviews highlighted rude and inattentive staff, with complaints about poor service and lack of professionalism.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and food preparation areas.
Portion Sizes
Customers frequently mentioned stingy portion sizes, particularly with protein, leading to disappointment given the prices.
Inconsistency
The quality and availability of food items varied significantly, with many customers experiencing missing ingredients or items.
TH
The Hawk
Nov 10, 2025
2.0
Ordered rewards on the Free queso and order a burrito bowl along with ordering large guacamole and large chips. The young man and lady that built our food very nice when we mentioned the queso she put it in the larger bowl.
Didn’t think anything of it until the cash register when I presented my free reward Amen that appeared Indian culture seemed to be the manager and said that’s the wrong size ! You need the smaller one, although it was his employee that put it into a bit larger container.
They made a big stink about it! They must really be in love with their queso because I even offered to pay a difference and Samantha the cashier along with the assistant manager that are really in love with this cheese mentioned “you can’t pay the difference” our system it’s not smart enough for that.
In a world where we live with AI, self driving cars, bots that vacuum our house while we’re not home yet their software is not able to figure out how to pay the difference for a bigger queso.
Not asking for free food here. We are definitely people that work hard for ours and we see value in quality foods such as chipotle. But I am reminded why I don’t come to this location. They are very petty for that.
They are really in love with her wueso FYI, they don’t want to let it go at any price. Good luck!!!
LM
Luis Medina
Nov 8, 2025
1.0
10:09 they were out of all protein. They should prepare for the weekend. Employee didn’t even offer to wait for more protein to be made. They had zero options
TB
Taneicia Brodsoe
Oct 21, 2025
1.0
10/21/2025 me and two others came in a little after 2:00 p.m. the meat looked old like it’s been sitting too long. I asked was there any fresh meat ready, I was told no, the sour cream had other food in it, just a mess. the females there at the time are lazy with poor attitudes why work there and not give good customer service.. management needs to get those employees in line….
CF
Chris F. (Foodieatheart1313)
Oct 18, 2025
2.0
Food was ok.. cold by the time I drove the 10 min home.. service was trash.. she was super distracted and kept doing things I didn’t say.. no beans.. oops big scoop of pinto beans on top.. and then when I get home I find I was charged for double protein which I DID NOT ORDER.. and when I try to call the store I get auto transferred to customer service who says they will give me a free entree to use within 14 days.. WHY!? I want my money back.. which he proceeds to answer with I can ask but you probably will end up with nothing so I would take this and be happy.. HORRIBLE customer service!! Buyer BEWARE!!!