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McDonald's

3.4
(1161 reviews)

Business Details

(650) 326-6090
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2401 University Ave, East Palo Alto, CA
94303, United States

Hours

Reviews

3.4
1,161 reviews
5 stars
415
4 stars
208
3 stars
206
2 stars
100
1 star
232

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, both for in-store and drive-thru orders.

Order Accuracy

Many reviews mentioned issues with incorrect orders, leading to customer frustration.

Cleanliness

Several customers expressed concerns about hygiene, including dirty bathrooms and food safety issues.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers noting unprofessional behavior.

Management Issues

Reviews highlighted a lack of effective management, contributing to disorganization and poor service.
  • AA
    Anthony Archer
    4 days ago
    4.0
    There was a large sign outside stating that the dining room was open, but inside there was still a sign indicating takeout only. The chairs were stacked and a chain blocked off part of the dining area, which made it seem unorganized and unclear. It appeared they may have been very busy or short staffed, as there was a long single line and no one actively taking orders at the time. The overall experience felt confusing and poorly coordinated.
  • __
    _slow_5.0
    Dec 31, 2025
    1.0
    Workers are to lazy. And they take a long time to give you food. I dnt recommend u this Mc Donald’s
  • MR
    Maria A Rosales
    Dec 16, 2025
    3.0
    I dont understand what the point of "Ordering ahead online" is for if they always send me to park, and wait another 30 minutes? I thought the point of ordering ahead was to get your food faster?
  • SS
    safiya
    Dec 2, 2025
    1.0
    OMG!! Where do I even start?? Me, my grandparents, my sister, and my little cousin order food, 7 items in total, and it takes around 30-40 minutes for them to give us the food. I understood, because they may have had online orders or a busy drive-thru. But when I got the food, I opened my chicken wrap that was not supposed to have the spicy sauce, but I open it and it is FILLED with it!! Then my cheeseburger’s patty was pink!! I almost got nauseous!! Never choosing this location again!! :(
  • TT
    TheRealness408
    Oct 22, 2025
    1.0
    Was double charged on the app at this location that I have never visited. Contacted customer service for a refund for about $5.00, that required an investigation, and over an hour of being on the phone. I also called the store directly and the employee I spoke to lied and said orders that werent picked up would be refunded within 24 hours. Finally after 4 days the manager calls me and tells me I either have to put in a dispute with my bank or go through a bunch of extra steps to get a $5.00 check. At this point I'm more mad at the waste of my time than the broken app stealing my money. If I ever do actually visit this store, I will be sure to put in a low review on McD voice as well. I also never got my refund as I already wasted too much time up to that point.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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