El Pollo Loco

3.8
546 reviews
Get DirectionsCallWebsite

Business Details

3898 Fallon Rd, Dublin, CA
94568, United States
(925) 803-9470
https://restaurants.elpolloloco.com/ca/dublin/3898-fallon-rd
GoogleFacebook

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Dublin,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
3898 Fallon Rd, Dublin, CA
94568, United States

Hours

Reviews

3.8
546 reviews
5 stars
241
4 stars
140
3 stars
70
2 stars
32
1 star
63

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers praised the chicken for being fresh, flavorful, and well-prepared, though some reported inconsistencies in quality and dryness in certain dishes.

Customer Service

Many reviews highlighted friendly and helpful staff, particularly mentioning employees like Elena and Sandra, while some customers experienced poor service and communication issues.

Cleanliness

The restaurant was generally noted for being clean and inviting, although there were occasional complaints about dirty tables and countertops.

Order Accuracy

Several customers reported issues with order accuracy, including missing items and incorrect orders, particularly in the drive-thru.

Wait Times

Customers frequently mentioned long wait times both in-store and at the drive-thru, affecting their overall experience.
  • TE
    The Latin Elvis
    2 days ago
    5.0
    Erika was very attentive and service oriented with a great attitude.
  • TR
    Tony de la Riva
    Dec 7, 2025
    5.0
    I have food delivered all the time from El Pollo Loco and it never fails to disappoint. We love it! It's always fresh, delicious and they give you a lot of food! It's the BEST chicken place around. I usually order the Double Chicken Bowl but lately I've also been ordering the "Street Corn Chicken Bowl." Awesome!
  • LN
    Lan Ngo
    Dec 6, 2025
    5.0
    I was greeted by Sandra immediately upon entering. She was very friendly and had a smile on her face the whole time. The restaurant was very clean and inviting. I will definitely be back.
  • TT
    Thomas T
    Dec 6, 2025
    5.0
    Great experience today with the person at the front of the store. Sandra was courteous and very friendly. Made our day. Keep up the great food and customer service!
  • AA
    Alejandra
    Nov 15, 2025
    5.0
    Al llegar la persona de ventanilla fue amable, ordenamos unos doble bowl de pollo y fue un plato delicioso y completo. Volveré a este lugar
Read more reviews on Google

Frequently Asked Questions About El Pollo Loco

What are the regular business hours for El Pollo Loco in Dublin, CA?

El Pollo Loco in Dublin, CA is open daily from 9:30 AM to 10:30 PM.

Does El Pollo Loco offer delivery service, and what are the delivery hours?

Yes, El Pollo Loco offers delivery service daily from 9:30 AM to 10:30 PM.