Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Dublin,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
539 reviews
5 stars
235
4 stars
139
3 stars
70
2 stars
32
1 star
63
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of excellent and poor service experiences, with some praising friendly staff while others noted rudeness and lack of attention.
Food Quality
Feedback on food quality was inconsistent; while many enjoyed the chicken and sides, several customers complained about dry or overcooked items.
Cleanliness
The restaurant was generally noted as clean, but some reviews mentioned dirty areas and a need for better sanitation practices.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, particularly in drive-thru service.
Pricing
Customers found the food to be fairly priced, but some felt certain items were overpriced for the quality received.
- AAAlejandraNov 15, 20255.0Al llegar la persona de ventanilla fue amable, ordenamos unos doble bowl de pollo y fue un plato delicioso y completo. Volveré a este lugar
- TPTee PeckOct 1, 20251.0I wasn’t able to order my food and drive-through about 10 minutes ago because whoever was on drive-through did not understand English
- KCKeanu CelebiSep 27, 20255.0I have never had better service anywhere, my friend's card didn't work and they helped resolve the issue very well. The food is amazing, it's very good priced for the food you get!
- MWMinor Leauge WiffleSep 27, 20255.0Amazing people running the resturant, all the employees and everything.
- MSMike Knight Sr.Sep 24, 20254.0Did drive thru. Love the crunchy tacos. 2 for 5 on Tuesday is a pretty good deal
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Dublin, CA?
El Pollo Loco in Dublin, CA is open daily from 9:30 AM to 10:30 PM.
Does El Pollo Loco offer delivery service, and what are the delivery hours?
Yes, El Pollo Loco offers delivery service daily from 9:30 AM to 10:30 PM.
Can I dine in at El Pollo Loco, and what are the dine-in hours?
Yes, dine-in is available daily from 9:30 AM to 10:00 PM at El Pollo Loco in Dublin, CA.
Are there any holiday hours I should be aware of when planning a visit?
On December 24, El Pollo Loco is open from 9:30 AM to 7:00 PM. The location is closed on December 25. On December 31, it is open from 9:30 AM to 8:00 PM, and on January 1, it opens from 10:00 AM to 9:00 PM.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Is there a drive-through option at this El Pollo Loco location?
Yes, this El Pollo Loco location has a drive-through service available.
Does the restaurant provide free Wi-Fi for customers?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
How can I order food online from this El Pollo Loco?
You can order online via their website at https://order.elpolloloco.com/menu/ or download the El Pollo Loco app from the Apple App Store.
What nearby places can I visit before or after dining at El Pollo Loco?
You can visit BODYBAR Pilates studio or the Master Kim's Taekwondo Academy for fitness; for dessert, try Sweethoney Dessert or Cold Stone Creamery located nearby.
Are there other Mexican or fast food restaurants near El Pollo Loco?
Yes, Taco Bell is a nearby option offering Mexican and fast food cuisine.