Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Duarte,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.9
881 reviews
5 stars
417
4 stars
184
3 stars
123
2 stars
55
1 star
102
What are people saying?
AI-generated from recent customer reviews
Food Quality
The food is generally praised for its taste, but there are frequent complaints about dry chicken and inconsistent portion sizes.
Customer Service
Customer service experiences vary widely; some staff are friendly and helpful, while others are reported as rude and unprofessional.
Cleanliness
Many customers noted poor cleanliness in the restaurant, with dirty tables and unsanitary conditions being a common concern.
Order Accuracy
There are numerous complaints about incorrect orders and missing items, leading to frustration among customers.
Atmosphere
The restaurant's environment is described as run-down and uninviting, with some customers choosing to leave rather than dine in.
- DGDavid G3 days ago1.0By far one of the worst dining experiences in the area. From the moment you walk in, you're greeted by a disgusting odor that makes you question the restaurant's cleanliness. The cashier, Claudia, was extremely hostile and aggressive when speaking to customers, which set the tone for the rest of the experience. The staff at this location clearly lacks basic customer service skills and professionalism. They were loud and engaged in their own personal conversations while customers were present, and it was apparent that they spent more time on break in the dining area than actually working. To top it off, they were blasting TikTok videos on their phones, showing complete disregard for the dining experience. The soda machines were also a huge letdown, with a strange aftertaste—almost like soap or expired syrup. This place is in dire need of management intervention. The lack of hygiene, poor customer service, and overall unprofessionalism make me question how they’re even allowed to remain open. Yet, these employees are getting paid $20 an hour? Unbelievable.
- RRRicardo RochaOct 19, 20252.0The food was good, Yareli the person that helped us had good customer service, but I did noticed the other girl had terrible customer service, the place is a bit run down but I would probably come back.
- JGJordan GerberAug 26, 20255.0Staff are friendly and good service. Chicken a bit small in size but delicious.
- EBelsa barreraAug 22, 20255.0Went through the drive thru to order a 12 piece meal the gentlemen who took my order did a wonderful job. Everything was correct. Thank you!
- CDcynthia diazAug 21, 20251.0Had dinner here with my family and immediately regretted it. The place was filthy! The tables were dirty, floors weren’t clean, and the whole environment felt neglected. While the customer service completely sucked… their dried chicken sucked even more!!
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Duarte, CA?
El Pollo Loco is open every day from 10:00 AM to 10:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery service to customers.
Can I order El Pollo Loco food online or via an app?
Yes, you can order from El Pollo Loco online via their website or through their mobile app available on the App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts payments by check and Visa.
Where is El Pollo Loco located?
El Pollo Loco is located at 1212 E Huntington Dr, Duarte, CA 91010, USA.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican food featuring fire-grilled chicken marinated with a special blend of herbs, spices, fruit juices, and garlic.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco offers catering services for various events and occasions.
Are there any fitness centers near El Pollo Loco?
Yes, nearby fitness centers include Personality Threads Shop 001 and Curves, which you can visit before or after your meal at El Pollo Loco.
What local shopping options are near El Pollo Loco?
Customers can explore nearby stores like India Sweets and Spices Duarte for groceries and Smoker's Outlet for tobacco products along with other shopping needs.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include India Food & Spices, Chicky BBQ & Grill, Mongolian Hashen BBQ, El Canton De La Patrona, Papa John's Pizza, Starbucks, and The Habit Burger Grill.