Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Downey,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
1,136 reviews
5 stars
516
4 stars
183
3 stars
150
2 stars
58
1 star
229
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or overcooked chicken, while others praised the freshness and taste.
Customer Service
Mixed reviews on customer service; some praised friendly staff and helpful managers, while others reported rude behavior and poor handling of complaints.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and floors, impacting the dining experience.
Order Accuracy
Frequent complaints about missing items in orders and incorrect food preparation, leading to customer frustration.
Service Speed
While many noted quick service, others experienced delays and issues with order fulfillment.
- WMWilly MontoyaDec 30, 20253.0Food was good, but the churros were soft and mangled. Dining area could use a major cleaning too.
- EVemilio vazquezDec 3, 20255.0Order from bot. Food came fast. Chicken Nachos were great . Clean waiting area. 5/5 otakus.
- JWJ WalkerNov 30, 20252.0Missing piece of chicken, when I went back in and told person inside, they insisted they gave me all my pieces, also was missing churros, I was told they were out of churros;(did not tell me this when I originally received order),not good customer service,
- RZRan shimon zarzewskiNov 23, 20255.0Great food, tasty and fresh!
- ECErika ChiquisOct 4, 20255.0Was very good. Had the 16 piece meal. Everything was delicious. Good value. Picked it up and the staff is very helpful.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Downey, CA?
El Pollo Loco is open from 10:00 AM to 11:00 PM Monday through Sunday.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco in Downey offers delivery service.
Can I order food online from El Pollo Loco?
Yes, you can order food online at https://order.elpolloloco.com/menu/lakewood-blvd-century-blvd or via the El Pollo Loco app.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services at this location.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is there Wi-Fi available at El Pollo Loco in Downey?
Yes, free Wi-Fi is available for customers at this location.
Where is El Pollo Loco located?
El Pollo Loco is located at 14329 Lakewood Blvd, Downey, CA 90242, United States.
What fast food options are near El Pollo Loco?
Nearby fast food options include Wendy's and McDonald's, both great alternatives for quick meals close to El Pollo Loco.
Are there any automotive services near El Pollo Loco?
Yes, customers can find automotive services nearby such as Woody's Auto Detail, AAMCO Transmissions & Total Car Care, and Rivera Auto Body.
What nearby amenities can I visit before or after dining at El Pollo Loco?
Before or after your meal, consider visiting Walmart Pharmacy for your health needs or stopping by Chevron for fuel and convenience items.