El Pollo Loco

3.6
1129 reviews
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Business Details

14329 Lakewood Blvd, Downey, CA
90242, United States
(562) 602-1550
https://restaurants.elpolloloco.com/ca/downey/14329-lakewood-blvd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Downey,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
14329 Lakewood Blvd, Downey, CA
90242, United States

Hours

Reviews

3.6
1,129 reviews
5 stars
512
4 stars
182
3 stars
149
2 stars
57
1 star
229

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported mixed experiences with food quality, noting issues with overcooked or stale items, while others praised the deliciousness of certain dishes.

Service Issues

Several reviews highlighted inconsistent service, with complaints about missing items, rude staff, and long wait times, although some praised friendly and helpful employees.

Cleanliness

Multiple customers mentioned cleanliness issues within the restaurant, including dirty tables and floors, impacting their dining experience.

Value for Money

Some customers felt that portion sizes were decreasing while prices were increasing, leading to dissatisfaction regarding value.

Management

Feedback on management was mixed, with some praising helpful managers while others reported negative interactions with staff.
  • EC
    Erika Chiquis
    Oct 4, 2025
    5.0
    Was very good. Had the 16 piece meal. Everything was delicious. Good value. Picked it up and the staff is very helpful.
  • VC
    Viviana Castro
    Sep 25, 2025
    5.0
    The manager Sayda was super helpful, my sides were wrong but she went above and beyond to fix the issue, thank you!
  • WH
    William Hoyos
    Sep 17, 2025
    1.0
    I should know better with this location. I should really check my order before leaving. This is not the first time I've gotten home only to realize that I'm missing part of my order. I must be out $50 by now. It makes me wonder how many other people are taken. Why is this location so poorly run? Or do they do this on purpose for some reason?
  • CS
    Cynthia Deisy Zavala Sánchez
    Aug 13, 2025
    5.0
    Es un lugar muy tranquilo, las veces que he ido, he podido sentarme tranquila a comer, el personal es muy atento y te ayuda si lo requieres. Y la comida es muy rica.
  • GS
    Guadalupe Solis
    Aug 12, 2025
    1.0
    I went there I ask for an order and side. Juan gave me attitude and said that a side was not possible, even though side option is available on the POS and as a menu item, my food was off, I would never go to this restaurant, left a bad taste in my mouth
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Frequently Asked Questions About El Pollo Loco

What are the regular opening hours of El Pollo Loco in Downey, CA?

El Pollo Loco is open from 10:00 AM to 11:00 PM Monday through Sunday.

Does El Pollo Loco offer delivery service?

Yes, El Pollo Loco in Downey offers delivery service.