Brand Certified
El Pollo Loco
3.6(1312 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
9341 E Firestone Blvd, Downey, CA
90241, United States
Certified by El Pollo Loco • Mar 01, 2026
(562) 862-3139
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/downey/9341-e-firestone-blvd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Downey,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.6
1,312 reviews
5 stars
565
4 stars
256
3 stars
152
2 stars
103
1 star
236
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and incorrect orders, indicating a need for better training and management.
Food Quality
While many customers enjoyed the food, there were complaints about inconsistent portion sizes and food temperature.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in restrooms and dining areas, suggesting a need for improved sanitation.
Staff Attitude
Customer experiences with staff varied, with some praising friendly service while others reported rudeness and lack of attentiveness.
- ATAngie TFeb 6, 20265.0Employees are always nice...just don't try to have a conversation in rush hour....but other than that food service was great
- VMVioleta MJan 21, 20261.0Went in to order, I thought it will be faster to get my meal since inside looked empty and I was on my lunch brake. Young workers taking forever to take an order, poor customer service, at the time of the worker getting my meal ready kept going in circles to get it ready. Took him like 15 min to end up getting the chicken from a keep warm container. Poor service. So disappointed of this place, need to train workers on getting orders and food fast to customers. Food tasted good, this review is just for their poor service Not the first time it happens
- DCDina CastleJan 12, 20262.0For someone with gastrointestinal issues, Pollo Loco sounds like a good idea but depending on what issues you have the citrus and acidic toppings such as Pico de Gallo or even their lime drizzled chicken can cause issues. Also it's really hard to customize orders. From my experience workers will shut down the option or they'll take the order but not customize it at all. I ordered mashed potatoes without gravey due to my gastritis issue and unfortunately my order had gravey. So just a heads up, it's something to think about.
- ASAlfredo SanchezJan 12, 20265.0The manager at this location Martin, Always making sure my order & customer orders have everything as ordered !
- R2RICKYBOBBIE 213Jan 11, 20261.0This Pollo loco is very very filthy 🤮 if they don't clean the restrooms imagine the rest of the facility they probably don't even wash their hands either
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Downey, CA?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:30 PM, and on Sunday from 10:00 AM to 10:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Where is El Pollo Loco located?
El Pollo Loco is located at 9341 E Firestone Blvd, Downey, CA 90241, USA.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican food featuring fire-grilled chicken and handmade guacamole, salsas, and dressings.
Can I order El Pollo Loco food online or via mobile app?
Yes, you can order through their website or via the El Pollo Loco mobile app available on the Apple App Store.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
Is there a Wells Fargo ATM near El Pollo Loco?
Yes, the Wells Fargo ATM is nearby and convenient for customers who need banking services before or after visiting El Pollo Loco.
Where can I find accommodations near El Pollo Loco if I'm visiting Downey?
The Courtyard Motel is close to El Pollo Loco, providing convenient lodging options for visitors.
What other dining options are available near El Pollo Loco?
Nearby dining options include Dirt Dog, an American and hot dog fast food restaurant, and Cafe N' Stuff, a local cafe.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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