Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Downey,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,303 reviews
5 stars
557
4 stars
256
3 stars
152
2 stars
102
1 star
236
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
While some customers enjoyed the food, there were numerous complaints about food being cold, burnt, or missing items.
Cleanliness
Several reviews mentioned that the location was not clean, with dirty tables and restrooms.
Staff Attitude
Customer experiences with staff varied, with some praising friendly service while others reported rudeness and lack of attention.
- R2RICKYBOBBIE 2131 day ago1.0This Pollo loco is very very filthy 🤮 if they don't clean the restrooms imagine the rest of the facility they probably don't even wash their hands either
- KTKatrina Timoney1 day ago5.0Bacon ranch salad is the bomb. Best salad ever.
- JCJames C.Jan 5, 20264.0Real nice service, but their tables could be a little bit cleaner, as well as floors. I know that is something else.
- JSJose A SanchezJan 2, 20261.0Poor service... 2 tortillas four a 4pc meal, no napkins, didn't ask about chicken breast or leg and tigh, they just give you whatever they want...
- HPHermes PinedaDec 4, 20251.0They always forget items
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Downey, CA?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:30 PM, and on Sunday from 10:00 AM to 10:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Where is El Pollo Loco located?
El Pollo Loco is located at 9341 E Firestone Blvd, Downey, CA 90241, USA.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican food featuring fire-grilled chicken and handmade guacamole, salsas, and dressings.
Can I order El Pollo Loco food online or via mobile app?
Yes, you can order through their website or via the El Pollo Loco mobile app available on the Apple App Store.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
Is there a Wells Fargo ATM near El Pollo Loco?
Yes, the Wells Fargo ATM is nearby and convenient for customers who need banking services before or after visiting El Pollo Loco.
Where can I find accommodations near El Pollo Loco if I'm visiting Downey?
The Courtyard Motel is close to El Pollo Loco, providing convenient lodging options for visitors.
What other dining options are available near El Pollo Loco?
Nearby dining options include Dirt Dog, an American and hot dog fast food restaurant, and Cafe N' Stuff, a local cafe.