Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Downey,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,293 reviews
5 stars
552
4 stars
255
3 stars
151
2 stars
102
1 star
233
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, rude staff, and incorrect orders, leading to a negative perception of service.
Food Quality
While some customers enjoyed the food, many expressed disappointment with the quality, including issues with temperature, portion sizes, and incorrect items.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the dining area and restrooms, affecting the overall dining experience.
Positive Experiences
Despite the negative feedback, there were also positive comments about friendly staff, good food, and enjoyable meals, indicating some customers had satisfactory experiences.
- ORomar Rivas4 days ago5.0Not a very clean location
- ANAnthony NaranjoNov 11, 20253.0I ordered a two piece meal with some macaroni and cheese with some orange rice but their soda machine was down.
- HLHarry LaureanoNov 10, 20253.0No drinks at the machine. And not one said anything I ask to reimburse my money.
- MAMaria AguilarNov 8, 20251.0They say they open at 10am but im sitting waiting on them to open 10:05am and still not open...
- JVJessenia VelascoNov 3, 20252.0They never get the orders right.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Downey, CA?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:30 PM, and on Sunday from 10:00 AM to 10:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Where is El Pollo Loco located?
El Pollo Loco is located at 9341 E Firestone Blvd, Downey, CA 90241, USA.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican food featuring fire-grilled chicken and handmade guacamole, salsas, and dressings.
Can I order El Pollo Loco food online or via mobile app?
Yes, you can order through their website or via the El Pollo Loco mobile app available on the Apple App Store.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
Is there a Wells Fargo ATM near El Pollo Loco?
Yes, the Wells Fargo ATM is nearby and convenient for customers who need banking services before or after visiting El Pollo Loco.
Where can I find accommodations near El Pollo Loco if I'm visiting Downey?
The Courtyard Motel is close to El Pollo Loco, providing convenient lodging options for visitors.
What other dining options are available near El Pollo Loco?
Nearby dining options include Dirt Dog, an American and hot dog fast food restaurant, and Cafe N' Stuff, a local cafe.