Dunkin'

4.0
1279 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Downey, CA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9070 Firestone Blvd, Downey, CA
90241, United States

Hours

Reviews

4.0
1,279 reviews
5 stars
713
4 stars
232
3 stars
121
2 stars
61
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking training.

Order Accuracy

Many customers reported issues with incorrect orders, including wrong items and delays in receiving their orders.

Cleanliness

Several reviews mentioned that the location was dirty, with unclean tables and trash, contributing to a negative experience.

Product Quality

Customers expressed disappointment with the freshness and quality of food items, particularly donuts and breakfast sandwiches.

Long Wait Times

Multiple reviews noted excessive wait times for orders, both in-store and at the drive-thru, leading to frustration among customers.
  • MM
    Mayra
    4 days ago
    1.0
    DONT COME HERE if you’re in a hurry as the drive thru people make you pull over to the side an extra 10 minutes to receive your food and twice I have had to go inside to retrace my food. And I’m writing as I’m sitting waiting 10 minutes plus for my food. And every time I come I will write another bad review until you hire more people
  • CG
    Chikis Gonzalez
    6 days ago
    2.0
    El servicio es muy lento, el dueño del negocio debería de poner mínimo 5 empleados porque se tardan mucho para servir lo que uno ordena 🤨🫣🫣🫣
  • DA
    Daniel Amaro
    Nov 7, 2025
    4.0
    I’ve been coming to this location since opening Downey. Coffee is always fresh and good, I don’t recommend the food items or donuts; overpriced and not that great. I notice the donuts are getting smaller, definitely not fresh, they taste stale. I know this because they are drop off in the middle of the night by a process center delivery driver. Customer service is great, youngsters but never had issues with their attitudes, always professional for what I have seen.
  • RR
    R R
    Oct 23, 2025
    1.0
    I been coming here very early in the morning every day for the pass 2 years. Noticeable change of staff no trained with any customers greetings….like a simple GOOD MORNING. Also basic knowledge that when you bag a frosted chocolate donut, you DONT bag it upside down!!
  • NB
    Nelly Barajas
    Oct 17, 2025
    1.0
    BEWARE!!! Employees especially the ones that are calling themselves mangers when there not are CHARGING EXTRA items in ur credit card drinks they will give u a amount in the drive-through and when u get to the window they charge u something Else and when u complain u ask for ur money back they end up charging u the item!!! Again in ur card when ur thinking there going to return but the whole time there charging u again and and returning it in ur account so u can think u got a refund but u never got the first refund it's crazy what am saying even the COP WAS CONFUSED BUT FOR IT IN THE END and when the cop ask to talk to the main manager the black guy Never pass the phone and never wanted to pass the phone to the COP !!!

Frequently Asked Questions About Dunkin'

What are the holiday drink options available at Dunkin' in Downey, CA?

During the holiday season, Dunkin' Downey offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.

What are the operating hours for Dunkin' at 9070 Firestone Blvd, Downey?

Dunkin' is open Monday to Friday from 4:30 AM to 10:00 PM, and on Saturday and Sunday from 5:00 AM to 10:00 PM.