Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Hello,
I would like to report an issue that occurred during my recent visit to the McDonald’s restaurant located at 1410 Ary Ln, Dixon, CA 95620.
I placed an order through the drive-thru for a Big Arch Burger without pickles. Unfortunately, when I started eating the burger, I realized that it contained pickles, even though my order clearly requested no pickles.
I returned to the restaurant to politely ask if the burger could be replaced with the correct one. At first, a manager asked me to park and wait. After that, another employee came out and told me that they would not replace the burger because I had already eaten part of it.
I then went inside the restaurant and asked to speak directly with the manager. Unfortunately, the manager refused to speak with me at all, and the situation was not addressed. This interaction was recorded on video.
From my perspective, this was very disappointing because the mistake was not mine. I simply wanted to receive the item I originally ordered and paid for.
As a result, I had to purchase another burger for about $10 in order to get the correct order. I actually enjoy the Big Arch Burger, but the way this situation was handled and the lack of customer service were frustrating.
I have video evidence and screenshots of my order, as well as the details of the location, and I would be happy to provide them if necessary. I sincerely hope that someone from McDonald’s customer support can review this situation and contact me.
I value the standards and professionalism that McDonald’s is known for, and I hope this issue can be reviewed so that situations like this are handled more appropriately in the future.
Thank you for your attention, and I look forward to your response.
NN
Nokia n900
Mar 13, 2026
5.0
They do a great job
CH
Christopher Henson
Feb 26, 2026
3.0
It's McDonald's. Kinda the same everywhere in the US, although Hawaiian McDonald's has spam in some burgurs. It had a mellow atmosphere and the staff were kind efficient. I only eat here a few times a year and they never mess up my order. McDonald's is getting way too
expensive, like all food these days.
RA
Rebecca Amiot
Feb 10, 2026
4.0
Always get fish filet. But they are now what I call a slider or sample size. Price went up up and filet got so small!
What are the regular dining hours for this McDonald's location?
This McDonald's is open from 6:00 AM to 11:00 PM every day of the week.
What are the delivery hours for this McDonald's?
Delivery is available from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Does this McDonald's offer drive-through service, and what are the hours?
Yes, the drive-through is open daily from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Can I order McDonald's for delivery or pickup online?
Yes, you can order for delivery or curbside pickup through their online ordering site or via the McDonald's app.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is WiFi available at this McDonald's location?
Yes, complimentary WiFi service is offered at this McDonald's.
How can I earn rewards while dining at this McDonald's?
You can earn points for free food through MyMcDonald's Rewards, accessible via their website.
What nearby food options are available around this McDonald's?
Nearby food options include Taco Bell, Arby's, Baskin-Robbins, The Habit Burger Grill, Subway, Burger King, Domino's Pizza, IHOP, and Maria's Mexican Restaurant, offering a variety of fast food, ice cream, burgers, Thai cuisine, and breakfast options.
Are there any nearby convenience stores or gas stations to visit before or after eating here?
Yes, nearby you can find 76 gas station, Safeway Fuel Station, and Corner Store for convenience shopping or fuel needs.
What beauty or wellness services are available near this McDonald's?
Several beauty and wellness spots nearby include Perfect Eyebrow, Odyssey Nails & Spa, Dixon Nails, and Naturally Sound Chiropractic for hair removal, nail care, and chiropractic services.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 05, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: