Domino's Pizza

Reviews

• SG

  Sarina Gill

  5 days ago
  1.0
  My roommates had ordered pizza and showed as delivered but never arrived, we had called multiple times and were put on hold for around 1-2 hours, terrible service, and 10/10 would NOT order from here again! I will be sending in a complaint as well to the store and franchise itself, as its has not only happened once but multiple times to a lot of people.
• JZ

  Jennifer Zuniga

  5 days ago
  1.0
  This dominos is horrible, I ordered on Uber eats around 9:30 and tell me why it’s almost 11:30 and still no pizza. Along with that is the fact that they said my order arrived when there was clearly no pizza. I was on hold for almost an hour and still no response. I don’t expect to order from this particular dominos again. If I could give this place 0 stars I would because they truly suck at what’s supposed to be their job.
• TP

  Tapti Palit

  Feb 23, 2026
  1.0
  I placed an order on Uber Eats. The delivery was marked complete, but to my surprise, nothing was delivered. I called up the store and was told the driver was 6-7 minutes away - ok, I wait for 15 minutes and call them back. Then, I was told that the driver had got into a fender bender on the highway (not sure which highway, since there's no highway between the store and my apartment). I was told the driver will call me ... that was 10 minutes ago. No call, no driver, no pizza.
• AR

  Alex Renison

  Feb 12, 2026
  1.0
  Terrible business practices here
• HA

  Hannah Adamy

  Jan 18, 2026
  1.0
  I ordered for delivery. An hour later, I received a notice on the app that my order was delivered. It was not. I called the store. It took 30 minutes for them to pick up the phone. I had started to drive to the store myself because I was on hold for so long. I was told that my order had been marked as complete even though it was not. The employee I spoke to said so like it was protocol for orders to be marked as complete even though they were not. She did not provide me an ETA for the order. At the time, I had waited an hour and a half. When I arrived home, my husband told me the delivery had arrived while I was out. He said the delivery driver was very apologetic and suggested we request a refund for our order. The driver said that his manager frequently marks orders complete that are not complete in order to improve wait times. I called the store to request a refund. The driver answered and was so nice- he said he would get his manager right away and was glad I was requesting a refund since at this point I had experienced a half hour of stress due to this manager's fraudulent practice of marking orders complete when they were not. The manager refused to issue me a refund when I asked. He said he was not authorized to and only offered store credit. I do not intend to purchase from this Dominos again, so I did not want store credit. I asked for more details about how orders are marked as complete. I said that the reason I was requesting a refund was not because the wait time was so long, but because my food was marked as delivered when it was not. He said that a computer automatically marks orders as complete after an hour, so this is something I need to tell central customer service about. This sounded like a lie since that would be a terrible business practice. I asked for the refund again. I work in customer service and there is always a way to refund a customer. When I pressed for a refund, he said he would "get in trouble" if he gave me a refund. I told him he was in trouble since he's lying to customers and requested a refund again more insistently He immediately placed me on hold. I was on hold for 10 minutes before I hung up. I felt absolutely indignant. The way I was treated by this manager was truly abhorrent. My order was just $30, which is an extremely good deal for 2 pizzas, but the value is not at all worth an evening's peace of mind. This manager should not be in a leadership position if they are insecure enough not to make things right after they make a mistake that impacts someone else. Not to mention, they are sending drivers out to angry customers who think their orders won't be arriving. Delivery driver: 10/10, manager 💩

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