Chipotle Mexican Grill

3.9
548 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Cypress Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6859 Katella Ave, Cypress, CA
90630, United States

Hours

Reviews

3.9
548 reviews
5 stars
263
4 stars
123
3 stars
54
2 stars
35
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness and professionalism, with some customers experiencing rude behavior and long wait times.

Food Quality

Inconsistent food quality reported, with issues like spoiled taste, incorrect orders, and smaller portion sizes.

Cleanliness

Frequent complaints about dirty tables and overall unsanitary conditions in the restaurant.

Order Accuracy

Many customers reported issues with incorrect orders, especially with online and pickup orders.

Value for Money

Customers feel that portion sizes have decreased while prices have increased, leading to dissatisfaction with value.
  • AM
    April Meredith
    3 days ago
    1.0
    Beware of the cheap container they put your food in. I ordered a bowl tonight, drove 13 minutes back to my hotel. Lift the bag up and walked up the stairs. My entire bowl soaked through the bag and the container. Everything landed on the hotel ground. Which was a mess to clean up. Tried contacting the store to see what they could do. Unfortunately goes to customer service who wouldn't do anything without a receipt. I tried asking if they can looking the account up with the barcode I scanned in stores. Kept saying all the information I provided was not found in the system. Yet wanted me to stick my hand in a public garbage can to retrieve it. Yeah that'll be a no. Lost a customer for life. Make better packaging.
  • GM
    Glen Matejka
    Oct 25, 2025
    5.0
    Its always nice when I walk in and the staff there recognizes me and remembers what i ordered last time. they are all hard working and friendly
  • RR
    R R
    Oct 15, 2025
    1.0
    Be AWARE, you may be asked to respond to 2 different emails once your review has been posted. I BELIEVE it’s a WASTE OF YOUR TIME because no one has the audacity to be apologetic, sympathetic and/or provide something to you for your disappointing experience!! I’m unsure WHY when these employees are having a bad day, they take it out on the customer. I’m extremely polite and hoping I’m able to just place a smile on their face but that’s a WASTE OF MY TIME!! The tables are always filthy and as prices increase the portion size decrease.
  • RD
    Rich In Good Deeds
    Oct 9, 2025
    2.0
    They cheat you out of your food portion and you don't get your money worth. My daughters bowl literally had 3 regular fork servings.
  • FK
    Farooq Khan
    Oct 7, 2025
    1.0
    It’s chipotle you know what you’re going to get it’s just that the burrito was made so sloppily it was like dripping out and they had to use a second tortilla and it didn’t even look folded correctly, so I just donated it back to them. Very unfortunate. They offered to remake it but it’s just they shouldn’t even happen in the first place so I felt bad and I just left.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Cypress Center?

Chipotle Mexican Grill at Cypress Center is open daily from 10:30 AM to 11:00 PM.

Where is Chipotle Mexican Grill at Cypress Center located?

It is located at 6859 Katella Ave, Cypress, CA 90630, inside the Cypress Shopping Center next to Target.