Chipotle Cupertino Homestead Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers complained about consistently small portion sizes, feeling that they were not getting value for their money.
Service Quality
Many reviews highlighted poor customer service, including rude staff attitudes and slow service, contributing to a negative dining experience.
Food Quality
While some customers enjoyed the food, there were frequent mentions of food quality issues, including undercooked ingredients and unsanitary conditions.
Order Accuracy
Several customers reported issues with incorrect orders and missing items, leading to dissatisfaction with the overall experience.
Cleanliness
Multiple reviews pointed out unsanitary conditions in the restaurant, including dirty tables and poor food handling practices.
AC
Arijit Chatterjee
Nov 1, 2025
1.0
Portion quantity is very less.
It's not the economy, it's you.
Your portions shrunk.
Your stores are always a mess and unsanitary.
Your service is slow and typically out of X items.
Customers are met with bad attitudes 9/10.
Why would anyone go there?
The sad thing is that
VK
Vrushali Kharbas
Oct 11, 2025
5.0
Love their veggie Bowl
AA
Anvi
Sep 17, 2025
1.0
this is gross. there is steak in my food when i ordered a vegetarian meal. and the manager fernando lopez did not issue me a refund. he did not issue me a gift card for my money either. i paid for a meal i could not eat. i barley ate a few bites. this is disgusting 🤢 the customer service is abysmal.
IN
Isabelle niu
Sep 3, 2025
1.0
I order a kid meal for pick up today. When we back home find the portion of food is pitifully small. A small amount for the beef, include pepper. The orange is rotten. Never have situation like this
JN
Johnny Null
Aug 31, 2025
1.0
Crappy burrito!!! You are telling me they attempted it to roll it???? No wayyy they threw all my ingredients in and folded it in half and gave it to me. It spilled all over the car when I opened it and it was pretty much uneatable. My friend got a bowl and that had a big chunk of god knows what. He got so mad he had to go in and wait in line again to get his bowl redone all while the workers didn’t apologize or anything for screwing his order! I hate this place
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill in Cupertino Homestead Square serve?
They serve fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the opening hours of Chipotle Mexican Grill at 20688 Homestead Rd, Cupertino?
Chipotle is open every day from 10:45 AM to 10:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery services.
How can I place an online order or get exclusive offers from Chipotle in Cupertino?
You can order online through their website or app and sign up for Chipotle Rewards to earn free food and access exclusive offers.
Is the Chipotle Mexican Grill in Cupertino inclusive and welcoming to all customers?
Yes, the location welcomes LGBTQ customers and accepts credit cards, offering various services including catering and gift cards.
What nearby restaurants can I visit along with Chipotle in Cupertino Homestead Square?
Nearby dining options include YAYOI - Japanese Teishoku Restaurant, 1000 Degrees Neapolitan Pizzeria, Pho Hoa Noodle Soup, Fish's Wild seafood restaurant, and ZENSHI Handcrafted Sushi.
Are there convenient coffee shops near Chipotle at Cupertino Homestead Square?
Yes, Starbucks locations are nearby, perfect for grabbing a coffee before or after your meal at Chipotle.
What nearby services are available close to Chipotle for banking and shipping needs?
Nearby services include Chase Bank, Chase ATM, UPS Access Point for shipping, FedEx Office Print & Ship Center, and Western Union for money transfer.
Does the Chipotle location at Cupertino have online presence channels where customers can follow or contact them?
Yes, they have official profiles on LinkedIn, Pinterest, YouTube, Facebook, Instagram, and Twitter.
How can customers contact the Chipotle Mexican Grill in Cupertino directly?
You can reach them by phone at +1 408-257-7682 or email at CA.2549.Cupertino@chipotle.com.