Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Culver City,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.2
1,224 reviews
5 stars
716
4 stars
249
3 stars
122
2 stars
51
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Multiple reviews highlighted poor customer service, with instances of rudeness and unhelpful staff.
Food Quality
There were mixed reviews on food quality, with some customers praising the freshness while others complained about undercooked or dry chicken.
Order Accuracy
Several customers reported issues with incorrect orders and missing items, indicating a need for better attention to detail.
Cleanliness
The restaurant was noted for being clean, even during busy times, which was positively acknowledged by customers.
Speed of Service
Many customers appreciated the fast service, especially in the drive-thru, although some noted delays during peak times.
- PKPejman kooklanfar6 days ago5.0Great customer service @ C.C Location
- DVDaniel ValleDec 25, 20254.0Buen pollo
- AMart martinezDec 22, 20251.0Food was good but something I've NEVER seen at an El Pollo Loco. They "ran out" of breast meat. Paid extra for the 3 breast meal and when the food was served, they gave the smallest wing and said they had no more breasts and it would take at least 40 minutes to make new ones. Based on what happened next I would have to assume it's due to horrible leadership. As a manager, how do you see you're running low on an item and not get the staff to cook more? After we were given the wing instead of what we ordered, we asked to speak to the manager and we're told that we would have to wait since she was cooking. After about 5 minutes of waiting, I asked for her again and it turned out that she had gone on her lunch break when she finished the cooking when she knew there were customers asking for her. She instructed one of the cashiers to figure out the price difference and give it back as cash instead of dealing with the customers herself. After a conversation with the cashier, Adan, I found out the name of the "manager" (Conchis) obviously not her actual name but that's what the cashier said. If you just want take out it might bebé fine to go to this location but I'd check that they gave the correct food before leaving. As for the "manager" she obviously doesn't care to deal with customers so GOOD LUCK if you're order is wrong. To the owner; you may want to educate your leadership in actual customer service
- SSstenDec 11, 20251.0Why are they always so rudeeeeee. Don’t rush me, I’m just trying to get my order in and right.
- DBDani BooDec 1, 20251.0Arrived there at 9:55. Sat at the drive-through and no one responded. Pulled up to the window and see they were cleaning and laughing. It says they close at 10:30 online and on their website. If anybody knows how irritating it is to leave your cold house in your pajamas to go pick up only to see they are closed then I’m sure you understand.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Culver City?
El Pollo Loco in Culver City is open daily from 9:30 AM to 10:30 PM.
Does El Pollo Loco in Culver City offer delivery services?
Yes, El Pollo Loco offers delivery services for your convenience.
Can I order food online from the Culver City El Pollo Loco?
Yes, you can order online through their website or the El Pollo Loco app.
What types of payment does El Pollo Loco in Culver City accept?
They accept American Express, Check, Discover, and Visa card payments.
Does the Culver City El Pollo Loco have a drive-through option?
Yes, this location offers a drive-through for quick service.
Is free Wi-Fi available at El Pollo Loco in Culver City?
Yes, free Wi-Fi is available for customers at this location.
What is the address and contact number for El Pollo Loco in Culver City?
The location is at 5529 Sepulveda Blvd, Culver City, CA 90230. The main phone number is +1 310-390-8097.
What nearby places can I visit after dining at El Pollo Loco?
You can visit nearby spots such as Sorrento Italian Market or Prime Pacific Plaza for shopping and events.
Are there convenient banks or ATMs near El Pollo Loco for quick cash access?
Yes, Bank of America Financial Center and Bank of America ATM are close by for your banking needs.
What services are available near El Pollo Loco if I am looking for personal care or salon options?
Nearby you can find Camilles Barber and Hairstyling Salon, CCK Nails and Spa, and King Nails & Spa for beauty and grooming.