While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Culver City,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Mixed reviews on food quality; some customers enjoyed the fresh and flavorful chicken, while others reported dry or undercooked items.
Customer Service
Customer service experiences varied widely, with some praising friendly staff and quick service, while others reported rude behavior and poor order accuracy.
Cleanliness
The restaurant is generally noted for being clean, even during busy times.
Order Accuracy
Several customers experienced issues with incorrect orders, leading to frustration and disappointment.
Value for Money
Customers appreciated the value of meal deals, but some felt the portion sizes and pricing were not consistent with other locations.
VC
Veronica Garcia Cavazos
Oct 20, 2025
4.0
Awesome
VN
Valerie N.
Oct 12, 2025
5.0
Great bowls
JB
Jacquelyn Burtonpre
Oct 9, 2025
5.0
The breakfast omelets are fluffy and delicious.
KF
Kal Fisher
Oct 4, 2025
4.0
It’s cool, you know.
MV
Michelle V
Oct 2, 2025
2.0
They always forget something in my order. It’s annoying!