While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers frequently praised the deliciousness and freshness of the food, particularly the chicken and sides.
Service Issues
Several reviews highlighted inconsistent service, with complaints about slow service, incorrect orders, and unhelpful staff.
Cleanliness
The restaurant was often noted for being clean and well-maintained.
Value for Money
Many customers felt that the food offered good value for the price, especially with generous portion sizes.
RS
Ricardo Flores Santiago
Jan 1, 2026
5.0
From the many Pollo Loco locations that I've been to, this location is among the best if not the best one that I have eaten at. Everything tastes fresh and delicious đ€ They give really good portions. It really feels like you're getting a bang for your buck. The staff is super friendly as well.
LA
Lenn Art
Dec 19, 2025
5.0
Food and service are great. Their chicken is the best I've had in a long time and their sides are delicious as well (especially the mashed potato with gravy). The staff is attentive and the place very clean. Can only recommend them, I'll definitely visit again.
UA
Ubaldo Alonzo
Nov 10, 2025
1.0
Hoy lunes nov 10 pido una tostada chicken salad y la cajera me da una ensalada de pollo me da lo q ella quiso y cuando le dije se molesto y me cobro extra PORFAVOR CAPACITEN A SU PERSONAL PARA DAR UN MEJOR SERVICIO
ST
S Thompson
Nov 3, 2025
5.0
Massive burritos, they tasted fantastic. A bit heavy on the rice and light on the meat but we were just looking for something filling at that point. The hot sauce was awesome.
DI
Dan Idy
Oct 14, 2025
5.0
Good food for reasonable price, if you on the rush and looking for good Mexican dish you are at the right place