While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Cudahy,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unhelpful.
Food Quality
Many customers reported issues with food quality, including old or undercooked chicken, incorrect orders, and unsatisfactory taste.
Cleanliness
Some reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.
Positive Experiences
Despite the negative feedback, there were also positive comments about the food being tasty and some staff providing good service.
YA
Yolanda Arguello
Jan 5, 2026
4.0
Exelente!
WM
wilber martinez
Dec 28, 2025
1.0
12-28-2025 at 12:16 pm all crew was talking and talking about their things and people waiting and waiting for their food. Rude people, distracting people doing other things, not come this location anymore 👎
YV
Yony valle
Dec 14, 2025
4.0
Very tasty chicken....good combos for the price
JD
Jennyfer Delgado
Nov 7, 2025
1.0
Son unos odiosos con los clientes ni tan siquiera responde a lo que uno les esta preguntando, mala atención al cliente
What are the regular operating hours for El Pollo Loco in Cudahy, CA?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 9:30 PM, and on Sunday from 10:00 AM to 9:00 PM.
Does El Pollo Loco in Cudahy offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I order food directly from El Pollo Loco’s app?
Yes, you can order food using the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards as payment options.
Where is El Pollo Loco located?
El Pollo Loco is located at 7519 S Atlantic Ave, Cudahy, CA 90201, United States.
Does El Pollo Loco have Wi-Fi available for customers?
Yes, El Pollo Loco offers free Wi-Fi to customers inside the restaurant.
Is catering available at El Pollo Loco in Cudahy?
Yes, El Pollo Loco provides catering services for events and gatherings.
Does El Pollo Loco have a drive-through service?
Yes, there is a drive-through service available at El Pollo Loco for convenient pickup.
What nearby healthcare facilities are close to El Pollo Loco in Cudahy?
Nearby healthcare facilities include Affordable Dentist, St James Dental Group, Cudahy Dental Care, Atlantic Pediatrics, Shafai Jamshid MD, and On Time COVID Testing - Cudahy, offering dental and medical services.
What other dining options are near El Pollo Loco?
Nearby dining options include Conchita's (Salvadoran and Mexican cuisine), Leña Ardiendo Pizza (pizza and American food), Papa John's Pizza, Taco Bell at 7500 Atlantic Ave, and Bionicos La Tropicana (ice cream and smoothies).
Are there any nearby fitness or wellness centers near El Pollo Loco?
Yes, nearby wellness and fitness options include Zumba Studio 77, Jiomo Dance (dance and gym), The Camp Transformation Center - Bell (weight loss and nutrition), and Salud Para Todos (nutrition and health food store).