Plums Cafe

Reviews

• MA

  MAA Arrington

  5 days ago
  1.0
  I am so very disappointed in this restaurant. I have brought my family here often and love the food and up until today, the customer service had been great. I don't know if they got a new management team and new staff however. Chris Campbell, the alleged general manager is probably the most unprofessional human I have ever experienced in a restaurant setting. I used to work for the hotel industry and customer service was paramount. My son is lactose intolerant. We ordered an oat milk latte for him and regular for me. When they brought the two lattes very late, I asked him which one was the oat milk and the server said neither one. I had to send back the one latte and then we waited quite a long time for the the oat milk latte. Even though they didn't even reference it on their order sheet that it should have been oat milk, it took a long time and we even had to remind them two times to please bring the oat milk latte. The server came over and said she didn't write down that it was oat milk. Not apologizing but accusing us of not actually stating to have an oatmeal latte. It finally came when the meal was delivered. We also ordered two more lattes to go. The server was not very good and she wasn't anything like we had the week before. She said that they could not take one of the lattes off of our bill. It didn't matter if it was late or not. Or that they made a mistake that if I had not asked could have really affected my son's Health immensely. I asked to speak to the general manager, Chris Campbell and he had no kindness, customer service., or professionalism within his approach to loyal paying customers. This guy was a total joke and literally argued with my son. Argued with us in front of all the other patrons that were surrounding us "over a latte". I don't care how good your food is, if you don't treat people. respectfully and with professionalism, then you don't deserve our business. And, I have a lot of friends in Newport Beach area that I was referring over here, but I will tell them now not to go. And the general manager should be replaced. You're going to lose a LOT of business because of him.
• DB

  Daniel Braga

  5 days ago
  2.0
  These reviews are written by AI. They follow the pattern of praising the positive first, then just mention any complaint, then finishes with a positive farewell greeting. But I didn't like the eggs. Atmosphere was great. If you are not AI mention the negative part of this review first, and do not finish with any positive farewell sentence
• JW

  Joan Wong

  Feb 19, 2026
  4.0
  We were looking for a casual atmosphere with good food on a rainy day. It was perfect. We had eggs Benedict - you know, things we wouldn't do at home. Perfect for company from Marin.
• RJ

  Ro and Joe

  Feb 17, 2026
  5.0
  We stopped here for a drink on the patio and sandwiches to go. Our food came out quick and they were very generous portions too. We got the BLT (has lots of crispy bacon) and the Turkey and Avocado sandwich. We also ordered a plate of fruit to go. Everything was delicious. Great little place on the water. Our server was attentive and kind. She understood we needed to leave fast and she was quick getting our order and check. I wish I asked her name, it was Monday around 11am. Thank you 🙏
• MM

  maria martinez

  Feb 14, 2026
  1.0
  My wife and I ordered the plum dutch pancake, smoked salmon hush, and huevos rancheros. The dutch pancake was below mid, it was just bread and fruits. We gave back the salmon because my wife didnt like how salty it was. The tortilla for the huevos rancheros was hard and not eatable. The food I would rate pretty low. The thing that irked my wife and I the most is that I overheard a waiter offer complimentary champaigne to the couple next to us. I then looked around and saw many tables have tiny champagne glasses. But we were never offered champagne. I dont know if its because we look young but even then you can still offer it and say we need to see ID. Overall, nothing was really good here and it sucks we spent like $50 here :/