When your energy starts to dip, head for our Specialty Coffee Bar, where you'll find handcrafted espresso drinks, fresh fruit smoothies and Lotus plant based energy drinks. Need some food on the go? We offer pastries, hot breakfast items, salads, sandwiches and soup.
⭐ Zero Stars – Disrespectful Service and Misleading Practices
I ordered a large cold brew with easy ice from the Nordstrom E Bar in Costa Mesa. What I received was barely half a cup of coffee. When I asked why, the barista told me that “easy ice” means less liquid too—which is completely illogical. I paid full price for a large drink, not a watered-down sample.
I spoke with her ( manager who was extremely rude) twice, hoping for a reasonable explanation or a correction. Instead, she gave me attitude and tried to justify shorting the drink by saying they sell their coffee “by volume without ice.” This was never explained when ordering, and the tone she used was dismissive and unprofessional.
This is the first time I’ve ever experienced such poor treatment at a coffee shop—especially at Nordstrom, where I expect better service and transparency. I felt cheated and disrespected. The photo attached shows exactly what I received.
⚠️ Be careful when ordering here. If you ask for easy ice, you might end up paying full price for half a drink. This experience was unacceptable, and I hope Nordstrom takes steps to train their staff on respectful customer service .