Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Costa Mesa,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
708 reviews
5 stars
372
4 stars
172
3 stars
64
2 stars
36
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some praising friendly staff while others report rudeness and poor service.
Food Quality
Many customers enjoyed the food, particularly the chicken, but there were numerous complaints about overcooked or dry chicken and inconsistent quality.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty dining areas and unsanitary conditions.
Order Accuracy
Customers frequently reported problems with incorrect orders and missing items, leading to dissatisfaction.
Value for Money
While some customers found the prices reasonable for the quality, others felt that recent price increases did not match the food quality.
- ASAllen Stout2 days ago4.0I used the kiosk to order. It didnt give me the option of only-thighs, which I've used before. I ordered a bowl, which was good. I need to eat less rice, so I wish that there was a beans-only healthier option.
- A4Anonymous 43212 days ago1.01/9/26 Beware Got the wrong order, 4 pcs chicken with missing second rice and did not order beans nor corn tortilla, The driver put my food on her dirty car floor! Disgusting! Not happy. Go elsewhere!
- LLlisa5 days ago5.0Good food
- DDDanielDec 29, 20255.0Orders always come out really good and with everything asked for. I like coming here and Jesus Martinez goes above and beyond for making the orders stand out. Will definitely keep coming back to this location.
- KLK LDec 14, 20251.0Very poor Customer Service. I didn’t want to order at the kiosk. He told me I didn’t have a choice.
Frequently Asked Questions About El Pollo Loco
What are the typical operating hours of El Pollo Loco in Costa Mesa?
El Pollo Loco is open Monday through Sunday with hours generally from 9:30 AM to 11:00 PM, except Friday when it closes at 11:00 PM.
Can I order delivery from El Pollo Loco Costa Mesa?
Yes, El Pollo Loco in Costa Mesa offers delivery service.
Does El Pollo Loco have a drive-through service at the Costa Mesa location?
Yes, El Pollo Loco Costa Mesa offers a drive-through option for customer convenience.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
How can I place an order online for El Pollo Loco in Costa Mesa?
You can order online through their menu link at https://order.elpolloloco.com/menu/bristol-baker or via the El Pollo Loco app on the Apple App Store.
Does El Pollo Loco Costa Mesa offer Wi-Fi for customers?
Yes, they provide free Wi-Fi for customers at the Costa Mesa location.
Where is El Pollo Loco located in Costa Mesa?
El Pollo Loco is located at 2990 Bristol St, Costa Mesa, CA 92626, USA.
What other dining options are near El Pollo Loco Costa Mesa for someone wanting to explore local cuisine?
Nearby restaurants include Umami Burger for gourmet burgers, Slurpin' Ramen Bar for Japanese cuisine, Wahoo's Fish Taco for Mexican-American flavors, and The Taco Stand for fast Mexican food.
Are there convenient places near El Pollo Loco Costa Mesa where customers can refuel or shop?
Yes, customers can visit Chevron Station Costa Mesa for gas, 7-Eleven for convenience shopping, and Bohemian Mama for women's clothing nearby.
What services can I find nearby El Pollo Loco that complement a visit to the area?
Nearby services include Baker Bristol Pet Hospital for pet care, Outer Limits Tattoo and Piercing for body art, and Christopher Perry's Retreat Salon for hair and beauty treatments.