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El Pollo Loco

4.1
(714 reviews)

Business Details

2990 Bristol St, Costa Mesa, CA
92626, United States
(714) 540-5058

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Costa Mesa,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
2990 Bristol St, Costa Mesa, CA
92626, United States

Hours

Reviews

4.1
714 reviews
5 stars
375
4 stars
174
3 stars
65
2 stars
36
1 star
64

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing dry or overcooked chicken, while others praised the flavor and freshness.

Customer Service

Mixed reviews on customer service; some employees were noted for being friendly and helpful, while others were described as rude or unhelpful.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty dining areas and unsanitary conditions in the bathrooms.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Value

Some customers appreciated the reasonable prices and good value for family meals, while others felt the quality did not match the price.
  • NH
    NGA T. HOANG
    3 days ago
    5.0
    Chipotle wrap so fresh and crunchy good hot oozing with cheese. Chicken never tasted so good dipped in their red-green salsa. Horchata coffee dripping with creamer makes my day, "GRACIAS POR MEXICANA!"
  • DP
    Dennis Pangilinan
    Feb 22, 2026
    5.0
    Great drive through service. Delicious chicken. Recommend the tomato salsa.
  • AS
    Allen Stout
    Jan 10, 2026
    4.0
    I used the kiosk to order. It didnt give me the option of only-thighs, which I've used before. I ordered a bowl, which was good. I need to eat less rice, so I wish that there was a beans-only healthier option.
  • A4
    Anonymous 4321
    Jan 10, 2026
    1.0
    1/9/26 Beware Got the wrong order, 4 pcs chicken with missing second rice and did not order beans nor corn tortilla, The driver put my food on her dirty car floor! Disgusting! Not happy. Go elsewhere!
  • DD
    Daniel
    Dec 29, 2025
    5.0
    Orders always come out really good and with everything asked for. I like coming here and Jesus Martinez goes above and beyond for making the orders stand out. Will definitely keep coming back to this location.

Frequently Asked Questions About El Pollo Loco

What are the typical operating hours of El Pollo Loco in Costa Mesa?

El Pollo Loco is open Monday through Sunday with hours generally from 9:30 AM to 11:00 PM, except Friday when it closes at 11:00 PM.

Can I order delivery from El Pollo Loco Costa Mesa?

Yes, El Pollo Loco in Costa Mesa offers delivery service.

Brand Certified Facts from El Pollo Loco

This information is certified by El Pollo Loco and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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