Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Costa Mesa,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
703 reviews
5 stars
370
4 stars
170
3 stars
65
2 stars
36
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rudeness and indifference.
Food Quality
Inconsistent food quality; some customers enjoyed the flavors while others complained about dry or poorly cooked chicken.
Cleanliness
Significant concerns about cleanliness, with multiple reports of dirty dining areas and unsanitary conditions.
Value
Customers appreciated the reasonable prices and good value for families, though some felt the quality did not match the price.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect orders.
- JAjessie A.4 days ago1.0Pésimo servicio al cliente . La cajera fuè muy descortés cuando le hicimos una pregunta ni siquiera nos volteo a ver .Nunca volveré a ese lugar
- ILIan LaymanOct 26, 20251.0Go to Wahoo's right across the street. They have real people who will take your order instead of a touchscreen. This is why they have good customer service instead of socially incompetent people.
- JBJeremy BlankOct 21, 20251.0I would eat gas station sushi before returning, the chicken was so dry.
- FLFabricio LaraSep 16, 20255.0Good flavor juice chicken
- TWTracey WilsonSep 12, 20253.0For chicken that's supposed to be off the grill it was cold. The crew members were not friendly at all. Could just be the restaurant I visited.
Frequently Asked Questions About El Pollo Loco
What are the typical operating hours of El Pollo Loco in Costa Mesa?
El Pollo Loco is open Monday through Sunday with hours generally from 9:30 AM to 11:00 PM, except Friday when it closes at 11:00 PM.
Can I order delivery from El Pollo Loco Costa Mesa?
Yes, El Pollo Loco in Costa Mesa offers delivery service.
Does El Pollo Loco have a drive-through service at the Costa Mesa location?
Yes, El Pollo Loco Costa Mesa offers a drive-through option for customer convenience.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
How can I place an order online for El Pollo Loco in Costa Mesa?
You can order online through their menu link at https://order.elpolloloco.com/menu/bristol-baker or via the El Pollo Loco app on the Apple App Store.
Does El Pollo Loco Costa Mesa offer Wi-Fi for customers?
Yes, they provide free Wi-Fi for customers at the Costa Mesa location.
Where is El Pollo Loco located in Costa Mesa?
El Pollo Loco is located at 2990 Bristol St, Costa Mesa, CA 92626, USA.
What other dining options are near El Pollo Loco Costa Mesa for someone wanting to explore local cuisine?
Nearby restaurants include Umami Burger for gourmet burgers, Slurpin' Ramen Bar for Japanese cuisine, Wahoo's Fish Taco for Mexican-American flavors, and The Taco Stand for fast Mexican food.
Are there convenient places near El Pollo Loco Costa Mesa where customers can refuel or shop?
Yes, customers can visit Chevron Station Costa Mesa for gas, 7-Eleven for convenience shopping, and Bohemian Mama for women's clothing nearby.
What services can I find nearby El Pollo Loco that complement a visit to the area?
Nearby services include Baker Bristol Pet Hospital for pet care, Outer Limits Tattoo and Piercing for body art, and Christopher Perry's Retreat Salon for hair and beauty treatments.