Numerous customers reported slow and unresponsive service, often citing long wait times for food and drinks, and difficulty in getting attention from staff.
Cleanliness Concerns
Multiple reviews highlighted unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.
Food Quality
While some customers enjoyed the food, many expressed disappointment with cold or poorly prepared dishes, and issues with incorrect orders.
Staffing Problems
Several reviews indicated that the location is understaffed, leading to overwhelmed employees and poor service.
Mixed Customer Experiences
Some patrons had positive experiences with friendly staff and good food, contrasting sharply with the negative feedback from others.
JJ
JoeC
Nov 16, 2025
5.0
Emilee was amazing! Very attentive and professional, brought food and drinks to our table very. Will come back here just because of the great service we received from Emilee. Perfect thank you
MF
Marharyta Fedortsova
Nov 15, 2025
1.0
Horrible customer service!They only gave half of our order to the Uber Eats driver.
When we called for help, we had to explain the whole situation to 3 different people and no one wanted to help.
The food that did arrive was cold, and covered in the sauce that we had clearly asked to be put on the side.
JG
Joe Golan
Nov 15, 2025
1.0
EAT SOMEWHERE ELSE!!!
I ordered 4 items on Uber Eats and they only delivered 2. I called the restaurant and they admitted to forgetting to hand the driver one of the bags. The food that did arrive was not prepared to my specification.
They refused to refund my order and the only solution offered was that I come to the restaurant myself and pickup the other half of my order, which had already been sitting there for 40 minutes and would undoubtably cold and stale.
AA
Arandomtopic
Oct 26, 2025
1.0
Slow service when ordering and employees not present at kiosk. Order takes longer than it should.
PK
patrick k
Oct 26, 2025
5.0
update, I had issues with an online order but the staff there was very friendly and fixed it and gave me a free drink. Be carefull when living in costa mesa and trying to order at the santa ana location it doesnt default to newport like it did mine. A little bit of an extra drive but they took care of me