Tofu, Purple Yam, Lychee, Black Sesame, Matcha... Soft Serve? You bet.
Since 2016 Sharon Ku, John Ip, and Benson Leung have been taking far east flavors and desserts
and making them mainstream in the Bay Area. Their famous Fish Cone, called taiyaki, is a take
on the traditional Japanese dessert in the shape of a fish, usually filled with red bean paste. Uji
Time takes it to another level by stuffing the cone with soft serve as well. Regardless of the vessel
in which it is served (other choices include waffle cones and bowls), Uji Time regularly offers
instagramable, fun, and delicious ice cream for all ages.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.