While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Concord,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers generally praised the food for its flavor and freshness, although there were some complaints about specific items being bland or undercooked.
Service
The staff received positive feedback for being friendly and helpful, but there were also reports of miscommunication and order inaccuracies.
Cleanliness
The restaurant was often noted for being clean, though some reviews mentioned dirty tables.
Pricing
While many customers felt the food was worth the price, some considered it to be on the expensive side.
Order Accuracy
Several customers expressed frustration with incorrect orders or missing items, indicating a need for improvement in this area.
SS
Scott
Dec 2, 2025
4.0
Clean s0ot
EE
Edge
Nov 10, 2025
5.0
Great food
RN
Robinson Navarro
Oct 13, 2025
5.0
Food very well done. Staff are very friendly and hard working even though construction and build remodeling. At first it seemed it was close but par attention to the we're open to the red sign. ( It can be a little bigger) . Good food , good people 👍