Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Concord,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.3
906 reviews
5 stars
492
4 stars
259
3 stars
84
2 stars
37
1 star
34
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food quality, especially the grilled chicken, though some noted inconsistencies with specific items like the pico de gallo and nachos.
Service
The staff received positive feedback for being friendly and efficient, although there were complaints about communication issues and order accuracy.
Cleanliness
The restaurant was often described as clean, but some customers mentioned dirty tables and areas needing attention.
Pricing
While many found the food to be a good value, some customers felt it was overpriced for the quality received.
Ordering Experience
Several customers reported issues with the online ordering system and order accuracy, indicating a need for improvement in this area.
- EEEdgeNov 10, 20255.0Great food
- RNRobinson NavarroOct 13, 20255.0Food very well done. Staff are very friendly and hard working even though construction and build remodeling. At first it seemed it was close but par attention to the we're open to the red sign. ( It can be a little bigger) . Good food , good people 👍
- GJGeorge Galletti jrSep 28, 20255.0Great food always
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Concord?
El Pollo Loco is open daily from 9:30 AM to 10:00 PM for dine-in and access hours, and until 11:00 PM for delivery.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery every day from 9:30 AM to 11:00 PM.
What are the dine-in hours at El Pollo Loco?
Dine-in hours are from 9:30 AM to 10:00 PM every day of the week.
Can I order El Pollo Loco food through a mobile app?
Yes, you can order using the El Pollo Loco app available at the Apple App Store or directly via their online ordering link.
What payment options does El Pollo Loco accept?
El Pollo Loco accepts American Express and Visa cards for payment.
Is there a drive-through service available at this El Pollo Loco location?
Yes, this location has drive-through service available.
Where is El Pollo Loco located?
El Pollo Loco is located at 4401 Clayton Rd, Concord, CA 94521, USA.
What nearby ATMs can customers use when visiting El Pollo Loco?
Customers can use the nearby Chase ATM located close to El Pollo Loco for convenient cash access.
What nearby places can customers visit before or after dining at El Pollo Loco?
Customers can enjoy nearby attractions like Ghost Golf for miniature golf fun or visit coffee shops such as Dunkin' and Starbucks for drinks.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include Big Bang Boba & Chicken, Mama Sushi & Bowl, Momo N Curry, and Didar Persian Cuisine offering a variety of cuisines.