Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Concord,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
569 reviews
5 stars
330
4 stars
123
3 stars
44
2 stars
25
1 star
47
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoy the grilled chicken and find it flavorful, though some have noted inconsistencies in portion sizes and freshness.
Customer Service
Service quality varies significantly; while some staff are praised for being friendly and helpful, others are criticized for being rude or inattentive.
Pricing Concerns
Many customers feel that prices are rising while portion sizes and food quality are declining, leading to dissatisfaction with value for money.
Order Accuracy
There are frequent complaints about incorrect orders and issues with food preparation, impacting overall customer satisfaction.
Cleanliness
The restaurant is often described as clean, but there are occasional reports of unsanitary conditions.
- RNRuvic Ann D. NgNov 13, 20255.0Had a great experience at El Pollo Loco! The food was fresh, flavorful, and absolutely delicious. Service was fast and the staff were friendly, making the visit smooth. We are Always happy to support a local restaurant that delivers quality and great customer care. Highly recommend!
- RÇindy RamsellOct 20, 20255.0We forgot how good El Pollo Loco actually is. We went twice this weekend.
- MRMarisa RobinsonOct 6, 20255.0My go to spot when looking for seemingly healthy fast food. I’m a fan of the burrito bowls, chicken meals and fire grilled combos. The salsas and serrano peppers are a nice compliment to the food.
- AIAdrian IspasOct 3, 20255.0I will take grilled chicken over charcoal over any other fast food. Healthiest choice. Really good food and great variety. Though, to me, the chicken needs little more seasoning.
- SPSteve PorterSep 17, 20253.0Prices keep going up and portion size and quality have gone down. IMO they have out priced themselves for what they offer.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Concord, CA?
El Pollo Loco in Concord, CA is open daily from 9:30 AM to 10:00 PM.
Can I order food for delivery from El Pollo Loco?
Yes, delivery is available every day from 9:30 AM to 10:00 PM.
Does El Pollo Loco offer dine-in services?
Yes, dine-in is available daily from 9:30 AM to 10:00 PM.
Are there any special holiday hours I should be aware of?
On December 24, El Pollo Loco is open from 9:30 AM to 7:00 PM. It is closed on December 25. On December 31, it is open until 8:00 PM, and on January 1, it opens at 10:00 AM and closes at 9:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 1551 Monument Blvd, Concord, CA 94520, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have any special amenities?
Yes, El Pollo Loco offers free Wi-Fi, catering services, and has a drive-through available.
How can I place an order with El Pollo Loco online?
You can order online through their quick link at https://order.elpolloloco.com/menu/monument-lacey or via their mobile app 'El Pollo Loco'.
What nearby dining options are available near El Pollo Loco?
Nearby dining options include Wendy's for burgers and fast food, Taqueria Mariscos for seafood and Mexican dishes, and Las Cazuelas Restaurant offering Mexican and Tex-Mex cuisine.
Are there other services close to El Pollo Loco that customers might find useful?
Yes, nearby you can find Boost Mobile for telecommunications needs, Bonita Team Club gym for recreation, and 7-Eleven for convenience shopping and gas.
If visiting El Pollo Loco, what local businesses can I explore nearby for additional errands or leisure?
You might consider visiting Fabiolas's Quinceaneras for bridal needs, Nice Cuts for hair services, or Señor Burbujas Laundromat for laundry services, all located close to El Pollo Loco.