Business Details
About
Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
3.8
168 reviews
5 stars
93
4 stars
22
3 stars
10
2 stars
10
1 star
33
What are people saying?
AI-generated from recent customer reviews
Service Speed
Many customers reported long wait times in the drive-thru, with some experiencing waits of over 30 minutes, leading to frustration.
Staff Friendliness
Despite the long wait times, numerous reviews highlighted the friendly and enthusiastic nature of the staff, contributing positively to the customer experience.
Order Accuracy
Several customers noted issues with order accuracy, including receiving the wrong items or incomplete orders, which affected their overall satisfaction.
Location Challenges
The drive-thru setup and parking lot design were frequently criticized for being confusing and congested, causing additional delays and frustration for customers.
Drink Quality
While many enjoyed the drinks, there were complaints about inconsistent quality, with some drinks not meeting expectations compared to other locations.
- KGKim GarciaNov 28, 20252.0The experience was very unpleasant. There were no signs indicating where the line began, so as a first time customer I accidentally lined up in the wrong place. Other drivers honked, and one man even got out of his car to rudely tell me the line went around the curb. An employee also asked us to move, which felt unfair since nothing was clearly marked. Management should fix this issue to prevent confusion for others.
- CSChill Dyl SpotifyNov 9, 20254.0Grateful to have a Dutch Bros in the area however the location is a little complicated depending on what time you’re going out there. The parking lot can be a little cramped at early morning, lunch, after school rushes but have always had great service from employees.
- CGCyn.D GNov 6, 20251.0I have to say I have only been to this location twice, and the lack of customer service is absolutely mind blowing. No one knows what they’re doing, and the lag of execution is quite poor…. No customer service sad for the company and owner
- MCMargaret CotaOct 31, 20251.0Horrible place do not go here they take forever since they are too busy chatting with their friends rather than doing their jobs. Waited 15 mins in line just to watch them laugh and joke with their friends and take pictures. Ridiculous
- BHBrittney HoustonOct 25, 20252.0I frequent Dutch Bros very often, depending what area I’m in. But out of all the Dutch Bros I’ve been too this one struggles with timing. I recommend planning accordingly because you’ll be waiting for a long time, doesn’t matter how long or short the line is. Granted the line was long today but I waited 53 mins (I checked the time) unfortunately I got trapped and couldn’t get around.
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the operating hours for Dutch Bros Coffee at 4672 Clayton Rd, Concord?
Dutch Bros Coffee is open from 5:00 AM to 10:00 PM on weekdays and Sunday, and until 11:00 PM on Fridays and Saturdays.
What types of payment does Dutch Bros Coffee accept?
They accept cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal.
Can I order ahead or use curbside pickup at Dutch Bros Coffee?
Yes, Dutch Bros Coffee offers curbside pickup. However, they do not offer delivery services.
What kinds of sugar-free flavors are available at Dutch Bros Coffee?
Sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, Irish cream, peppermint (seasonal), coconut, raspberry, peach, and strawberry.
Does Dutch Bros Coffee have caffeine-free drink options?
Yes, caffeine-free options include decaf espresso versions of classic drinks, Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades.
Are there any drinks suitable for kids at Dutch Bros Coffee?
Kids can enjoy Not-so-Hots®, Sparkling Sodas, Dutch Shakes, and Smoothies at Dutch Bros Coffee.
What nearby places can I visit before or after enjoying a coffee at Dutch Bros Coffee on Clayton Rd?
You might visit nearby places like Taco Bell for a quick meal, Treats Cafe for additional refreshments, or the Kiddie Academy of Concord if dropping off your child nearby.
Is there a place nearby Dutch Bros Coffee where I can get a haircut or beauty services?
Yes, nearby you can find Superior NC Barber Lounge and I Candy Eye Salon Con for barber and beauty services.
Are there any fitness or martial arts clubs near Dutch Bros Coffee?
You can visit Mt. Diablo Jiu Jitsu and Tomizaki's Champions Kung Fu Institute nearby for martial arts and fitness instruction.
How can I get a free birthday drink at Dutch Bros Coffee?
Download the Dutch Bros app to receive a free drink reward on your birthday. If you don’t have the app, let your broista know at the shop.