Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Concord is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
347 reviews
5 stars
151
4 stars
82
3 stars
31
2 stars
17
1 star
66
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including rude staff and lack of attention to customer needs.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about small portions, undercooked rice, and stale ingredients.
Cleanliness
Several customers noted unsanitary conditions in the dining area and behind the counter, with dirty tables and overflowing trash.
Order Accuracy
Frequent issues with order accuracy were mentioned, including missing items and incorrect orders, particularly for online pickups.
- SCSteve ChouDec 13, 20254.0Not my usual Chipotle spot since it is out of the way, but was pleasantly surprised about the generous portion as compared to the Lafayette location. They were out of napkins but did restock forks once prompted. Food is typical Chipotle.
- MCMatt CardiganOct 27, 20251.0I have recently ordered in advance and gone to pick up my food. The last three times I have had issues with my order. All three times there were items completely missing - all three times when I walked up to counter no one said hello or asked me if they could help me or anything. And last night the food was cold even tho I watched them make it. It’s ridiculous when the basic functions of their job is not being done - which is to at least make sure the customer gets what the ordered and paid for !’nn
- VCVictor COct 5, 20251.0Should be ashamed of portions. Eventually they will end up like Starbucks. Lady even said, sorry this is a portion size. 15 dollars for a mini burrito. Please boycot chipotle.
- SBSharez BrownSep 15, 20251.0I enjoy Chipotle food, but this place is so horrible and the service is disgusting. Tonight around 8:30 or so I came here w my boyfriend and we live nearby so it’s easy and convenient when we don’t want to cook.. I don’t know why but the service has changed. There used to be young guy workers there who were atleast tolerable to deal with in customer service. But now the workers are young girls who are completely rude with nasty attitudes and don’t care about customers. I don’t know the young girls name but she is so rude and this was the second time she’s made my burrito and has given me barely to anything on the burrito. Why am I paying $12 for a tiny baby burrito?? I had to get beans on my burrito just for it to look bigger, I didn’t want beans but the burrito was so tiny I had to ask her to remake another one and add beans, she took the burrito I initial had and added the stuff inside the new burrito, but it was still small and she didn’t even offer to put more ingredients like rice or beans inside of it. Yet she tends to have given more on the tacos my boyfriend orders than my food. come on. She’s absolutely rude and it makes me want to say something but I don’t want to embarrass her in public. I refuse to come here now because I am not getting what I pay for. It’s sad to have to go to another chipotles because of this shitty customer service, this is not the first time this has happen. I’ve worked in customer service for 3 1/2 years.. so I will speak up when I see horrific customer service, this is so disappointing definitely not gonna come back here if that worker is there
- AWAmanda WardSep 5, 20254.0Soda machine was broken.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Concord?
Chipotle Mexican Grill is located at 785 Oak Grove Rd, Concord, CA 94518.
What are the operating hours of Chipotle Mexican Grill in Concord?
Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Concord offer delivery and pickup services?
Yes, this location offers both in-store pickup and delivery services.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves fast-casual Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients.
How can I order online from Chipotle Mexican Grill in Concord?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill welcome all customers, including the LGBTQ community?
Yes, Chipotle Mexican Grill welcomes LGBTQ customers and values inclusivity.
What nearby dining options are close to Chipotle Mexican Grill in Concord?
Nearby dining includes Evana's Italian Kitchen, Mona's Burgers & Shakes, Jimmy John's sandwich shop, and Peet's Coffee & Tea for coffee lovers.
Are there any nearby shopping or service locations near Chipotle Mexican Grill?
Yes, nearby places include Verizon Authorized Retailer – Victra, Oak Grove Pharmacy, PostalAnnex, and Oak Grove Plaza shopping center.
Can customers combine a visit to Chipotle with nearby activities?
Absolutely, after dining at Chipotle, customers can enjoy cycling classes at JustRide Studio or visit the Captain's Chest Lounge for cocktails nearby.
How can I contact Chipotle Mexican Grill in Concord?
You can call them at +1 925-566-5005 or email at ca.1572.concord@chipotle.com for inquiries.