Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rudeness and unprofessional behavior.
Food Quality
Food quality is inconsistent; some customers enjoyed their meals, while others complained about blandness, lack of ingredients, and poor preparation.
Cleanliness
Concerns raised about cleanliness, particularly regarding food preparation practices and condiment stations.
Wait Times
Long wait times reported during busy periods, leading to customer frustration.
Pricing
Some customers found the prices reasonable for the quality, while others felt the food was overpriced given the quality.
MM
MP
Dec 14, 2025
1.0
I asked for a cup of water with my order and they informed me that they don’t offer free water. What kind of restaurant doesn’t offer water to patrons?
KB
Kyle B
Dec 10, 2025
1.0
Barely any chicken on the small California Chicken. Literally less than one chicken strip's worth. Bun was untoasted despite it being requested - very skippable experience
IC
isaiah campos
Dec 6, 2025
1.0
Server Inverted the sandwiches on purpose, and had crazy attitude when we picked up our order.
ZB
Zariyah Burnside
Sep 24, 2025
3.0
It was extremely hot. I got the buffalo wings, fries and watermelon lemonade. The fries and watermelon lemonade were good. The chicken was plain with no buffalo sauce. I see why they ask if you want to purchase sauce for $.76. Definitely will not get that again.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours for Charleys Cheesesteaks at Citadel Outlets?
Charleys Cheesesteaks is open daily from 10:00 AM to 9:00 PM.
Is Charleys Cheesesteaks open for delivery, takeout, or drive-through service?
Charleys Cheesesteaks is currently closed for delivery, takeout, and drive-through services every day.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 100 Citadel Dr. Suite FC-D2, Commerce, CA 90040, USA, inside the Citadel Outlets.
What payment options does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa for payment.
How can I view the menu or place an order online for Charleys Cheesesteaks at Citadel Outlets?
You can view the menu and place an order online through their website at https://order.charleys.com/menu/citadel-outlets/.
What type of food does Charleys Cheesesteaks specialize in?
Charleys Cheesesteaks is a sandwich restaurant specializing in cheesesteaks and American food.
What are some nearby dining options to Charleys Cheesesteaks at Citadel Outlets?
Nearby dining options include Pieology Pizzeria, serving pizza and Italian food, and Auntie Anne's, offering fast food and snacks. Ruby's Diner is also close by for American and burger-style meals.
Are there clothing stores near Charleys Cheesesteaks where I can shop after dining?
Yes, several clothing stores are nearby such as Gap Factory, G by GUESS, GUESS Factory, True Religion, Nautica, Levi's Outlet Store, and more located within the Citadel Outlets.
What are some nearby fashion accessories and jewelry stores at Citadel Outlets around Charleys Cheesesteaks?
Nearby fashion and jewelry stores include Swarovski Citadel Outlets, Zales Outlet, Watch Station International, Michele, and Furla.
Can I find sportswear and shoe stores near Charleys Cheesesteaks in Citadel Outlets?
Yes, there are stores like Lululemon Athletica for sporting goods, Vans and Alegria Traq Factory Store for shoes, as well as adidas Outlet offering sportswear and shoes nearby.