El Pollo Loco

4.2
1013 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Colton,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
1090 S Mt Vernon Ave, Colton, CA
92324, United States

Hours

Reviews

4.2
1,013 reviews
5 stars
559
4 stars
239
3 stars
100
2 stars
40
1 star
75

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders and missing items.

Food Quality

There are frequent complaints about dry or poorly cooked chicken, with some customers experiencing food safety concerns.

Customer Service

Service quality varies significantly, with some customers praising staff friendliness while others report rude or unprofessional behavior.

Cleanliness

Some reviews highlight cleanliness in the dining area, but others mention unsanitary conditions and flies around food.
  • AB
    aj benavente
    Nov 6, 2025
    1.0
    Don’t come to this location unless you want to be disappointed. They messed up my order multiple times in a row, first charging me for guac when I ordered queso dip then forgetting my drink and utensils. When I finally sit down to eat some of the chicken tasted like dish soap or some kind of cleaner and was inedible tasting as if they cross contaminated or didn’t properly rinse off the grills first or splashed mop water on it. Either way I’d rather not eat Dawn or Clorox or whatever it is. Do better, until then I’ll just go to Wendy’s next door. Btw this isn’t the first time the chicken has tasted like this. Thought it was a fluke the first two times but the chef must be doing something wrong.
  • SB
    Sabrinas Breezy
    Sep 30, 2025
    1.0
    I’ve noticed that when I order food here, I keep getting charged for the whole meal but only receive the single item I asked for. This has happened to me multiple times at this location. Just a heads-up—make sure you check your receipt before leaving.
  • MJ
    M J.
    Sep 1, 2025
    5.0
    Thank the cashier for giving me a coupon. Food was not as good as I the other el pollo places I've visited. The chicken tasted as if its been sitting for hours.. it was dry and tasted funny. Very DRY. No
  • DG
    David Gonzalez
    Aug 8, 2025
    1.0
    All bad 👎🏼 6 people in kitchen all talking and laughing on top of food , self order kiosk, AC is off and flies all over the food, and all employees done with shift walking out with the fresh chicken while they gave us the dried up chicken, not exaggerating just facts 😡
  • BB
    Beautiful.z33
    Oct 2, 2019
    2.0
    Make sure you know the difference between the chicken WRAP and the chicken ROLL. Two completely different things

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Colton, CA?

El Pollo Loco in Colton, CA is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and extended hours until 11:00 PM on Fridays and Saturdays.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services to customers in Colton, CA.