El Pollo Loco

4.1
1014 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Colton,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
1090 S Mt Vernon Ave, Colton, CA
92324, United States

Hours

Reviews

4.1
1,014 reviews
5 stars
558
4 stars
240
3 stars
99
2 stars
40
1 star
77

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

Feedback on food quality was mixed; some found the chicken dry or overcooked, while others enjoyed the flavors.

Customer Service

Customer service experiences varied widely, with some praising staff friendliness while others reported rudeness and unprofessional behavior.

Cleanliness

Several reviews highlighted the cleanliness of the restaurant, although some noted issues with flies and unsanitary conditions.

Value for Money

Customers expressed concerns about portion sizes and value, feeling that prices did not match the quality or quantity of food received.
  • AB
    aj benavente
    Nov 6, 2025
    1.0
    Don’t come to this location unless you want to be disappointed. They messed up my order multiple times in a row, first charging me for guac when I ordered queso dip then forgetting my drink and utensils. When I finally sit down to eat some of the chicken tasted like dish soap or some kind of cleaner and was inedible tasting as if they cross contaminated or didn’t properly rinse off the grills first or splashed mop water on it. Either way I’d rather not eat Dawn or Clorox or whatever it is. Do better, until then I’ll just go to Wendy’s next door. Btw this isn’t the first time the chicken has tasted like this. Thought it was a fluke the first two times but the chef must be doing something wrong.
  • SB
    Sabrinas Breezy
    Sep 30, 2025
    1.0
    I’ve noticed that when I order food here, I keep getting charged for the whole meal but only receive the single item I asked for. This has happened to me multiple times at this location. Just a heads-up—make sure you check your receipt before leaving.
  • MJ
    M J.
    Sep 1, 2025
    5.0
    Thank the cashier for giving me a coupon. Food was not as good as I the other el pollo places I've visited. The chicken tasted as if its been sitting for hours.. it was dry and tasted funny. Very DRY. No
  • DG
    David Gonzalez
    Aug 8, 2025
    1.0
    All bad 👎🏼 6 people in kitchen all talking and laughing on top of food , self order kiosk, AC is off and flies all over the food, and all employees done with shift walking out with the fresh chicken while they gave us the dried up chicken, not exaggerating just facts 😡
  • JM
    JC Mirales
    Jul 10, 2025
    5.0
    fast easy healthy

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Colton, CA?

El Pollo Loco in Colton, CA is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and extended hours until 11:00 PM on Fridays and Saturdays.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services to customers in Colton, CA.