Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Clovis,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
541 reviews
5 stars
268
4 stars
129
3 stars
65
2 stars
26
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful during interactions.
Food Quality
While some customers praised the food as fresh and flavorful, others reported issues with food quality, including incorrect orders and unsatisfactory items.
Cleanliness
Several customers noted that the restaurant, particularly the bathrooms, was not clean, impacting their overall experience.
Drive-Thru Experience
Many customers expressed frustration with long wait times and inefficiencies in the drive-thru service.
Pricing Concerns
Customers mentioned that the prices were perceived as high relative to the portion sizes and quality of food received.
- ABA Buns6 days ago3.0I grew up eating El Pollo Loco so I did not complain when the prices went up nor when they started having the tiniest salsa cups. But the service we got today was awful enough to where I may not go back. Mom and I went through drive thru, and we wanted separate orders but they said they dont allow that...okay, fine. But the woman in there who came on the com after the Jeremiah guy was rude as hell, attitude like she doesnt want to be there, and she even lied about giving us our receipt after asking if we wanted it?? I get we have bad days, but we were nice and compliant and she was just unhappy and rude. Please dont let her face customers or you will lose more.
- MGMaya GallegosNov 10, 20251.0While we were in the drive thru, the guy that took our order was extremely disrespectful from the get go. When we told him we were ready, he had told us to wait. Once we were about to pay, he just ignored us and asked what we got in a very rude manner and still made us wait without saying anything. Overall, the customer service here was terrible and they need to have some basic manners.
- LFLe FamilySep 25, 20254.0They always seem to be out of chicken and the drive through takes a long time. Luckily I have learned this and don't go there if I am in a hurry. But there have been time where I have waited a while in the drive through just to find out that they are out of some of the chicken. No one wants to wait 10 minutes to order just to find out they don't have what you want, and the still be stuck sitting in the drive through.
- JEJose ElisarrarazSep 20, 20255.0El Pollo loco. To lick your lip
- EMEmerald MedranoAug 27, 20255.0Loved this experience! As a grad student on a tight budget the fire grilled combos are perfect, filling, and affordable. Reminds me of home and my grandmother's cooking. I was served by Lidia who was very sweet and left me smiling!
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Clovis?
El Pollo Loco in Clovis is open Monday to Saturday from 10:00 AM to 10:00 PM and on Sunday from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco in Clovis offers delivery services for your convenience.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Can I order El Pollo Loco's menu online or via an app?
Yes, you can order online through their website or via the El Pollo Loco app available on the Apple App Store.
What kind of food and dining experience does El Pollo Loco provide?
El Pollo Loco specializes in Mexican cuisine, serving authentic fire-grilled chicken marinated with a special blend of herbs and spices, along with handmade guacamole, salsas, and dressings.
Does El Pollo Loco in Clovis offer free Wi-Fi?
Yes, El Pollo Loco provides free Wi-Fi for its customers.
Is there a drive-through option available at El Pollo Loco?
Yes, El Pollo Loco in Clovis has a drive-through service for quick and easy orders.
What nearby dining options are available around El Pollo Loco in Clovis?
Nearby dining options include Chronic Tacos, Thai Fusion Bar & Grill, Menchie's Frozen Yogurt, Subway, Jamba Juice, Round Table Pizza, The Broilers, Starbucks, The Mad Duck, Sequoia Sandwich Company, and Pizza Hut Express. These provide a variety of Mexican, Thai, frozen yogurt, sandwich, smoothie, pizza, Mediterranean, coffee, American, and fast food choices.
Are there any nearby shopping or entertainment places customers can visit when going to El Pollo Loco?
Nearby are Clovis Commons shopping center, GameStop, Cost Cutters hair salon, Sleep Number furniture store, GNC Live Well vitamin store, and Verizon mobile phone retailer. Customers can shop or enjoy other services before or after dining at El Pollo Loco.
How can customers get to El Pollo Loco using public transit or local landmarks?
While specific transit information isn't provided, customers can use nearby well-known places such as Clovis Commons or Starbucks as local landmarks to help locate El Pollo Loco at 795 W Herndon Ave, Clovis, CA.