Chipotle Mexican Grill

3.9
356 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Claremont Promenade is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
885 S Indian Hill Blvd, Claremont, CA
91711, United States

Hours

Reviews

3.9
356 reviews
5 stars
188
4 stars
61
3 stars
35
2 stars
15
1 star
57

What are people saying?

AI-generated from recent customer reviews

Food Quality

Several customers reported issues with food quality, including expired guacamole, raw chicken, and unappetizing meat.

Service Issues

Many reviews highlighted poor customer service, including rude staff, slow service, and unprofessional behavior.

Cleanliness Concerns

Customers expressed concerns about cleanliness, mentioning unsanitary conditions and unclean food preparation.

Mixed Experiences

While some customers praised the food and service, many others had negative experiences, indicating inconsistency in performance.
  • MS
    Marc “Jo” Shlender
    Dec 11, 2025
    3.0
    is it possible to wear a mask while serving ? the saliva might go to the food while these guys talk to the customer but im pretty sure their clean. Not just them though I also see subway dont wear mask too
  • AV
    Adriana Varela
    Nov 19, 2025
    1.0
    This what was served today, chicken bowl. The guacamole was black! Disgusting!
  • JS
    Jocelyn Spier
    Sep 24, 2025
    1.0
    When me and my mom were eating she found a piece of glove in her meal and when we called they wouldn’t help us, when we tried to send in a email they said the file was too big. Very unprofessional, very unclean, and just very disappointing. To top all of this there was only 1 person working so it took a while.
  • KB
    Karen Bowser
    Aug 19, 2025
    3.0
    They let the food bins go empty or almost empty before they decided to cook more meat. The service was slow but nice. The radio was on so high I could barely hear the soft spoken women server. The establishment was maybe 70 degrees. So freezing.
  • MM
    Madilynn Munns
    Jul 26, 2025
    1.0
    found a spider in my salad bowl , showed staff and they were originally only going to only refund one/two of the bowls when it came out of the same salad container. Didn’t even offer to refund my chips and drink either. Worst chipotle i’ve been too and ruined my appetite.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Claremont Promenade offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill at 885 S Indian Hill Blvd?

Chipotle in Claremont Promenade is open daily from 10:45 AM to 10:00 PM.