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Brand Certified

Chipotle Mexican Grill

3.3
(372 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle Puente Hills Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
17501 Colima Rd, City Of Industry, CA
91748, United States

Hours

Reviews

3.3
372 reviews
5 stars
138
4 stars
72
3 stars
36
2 stars
25
1 star
101

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, with many noting a lack of attentiveness and care in service.

Food Quality

Numerous reviews highlighted issues with food quality, including cold, undercooked, and poorly prepared items, as well as frequent shortages of key ingredients.

Portion Sizes

Many customers expressed dissatisfaction with portion sizes, describing them as small and inconsistent, often feeling shortchanged for the price paid.

Cleanliness

Several reviews mentioned the restaurant's cleanliness issues, with dirty dining areas and unsanitary conditions reported.

Management Issues

Customers criticized management for poor operational oversight, including inadequate staff training and failure to address customer complaints effectively.
  • DC
    dustin chang
    Feb 26, 2026
    1.0
    Unbelievable manager. At 8:15 2/16. That guy needs to be fired. Also a Mexican chick that has some serious attitude. There was an African American girl was super nice almost couldn’t believe the polar opposites in employees. Signed up for their app because there was signs everywhere saying get a freak walk instantly. Went up to pay they said I couldn’t get the freak walk because their system wasn’t scanning and authorizing it for free for whatever reason. I told him to hook it up. It says on the sign I shouldn’t have to pay for it. He took a walk away and said I would’ve gave it to for free if I didn’t ask, which makes no sense to me. Came in with my 2 year old, his first time at chipotle and was excited to see his reaction. But just left my food and left without paying for a pay back of them being so disgusting to me. “If you didn’t ask for it for free, I would’ve gave it to you”. Bro, it says on your sign buddy. This foo must be miserable needing to power trip over guac. Felt bad for him.
  • JM
    J M
    Feb 25, 2026
    1.0
    I saw the google reviews before I entered this location and they were all bad, I decided to give it a shot and I wish I didn't, this place is dirty and the atmosphere is completely bad. I don't want to blame the employees for anything but I want to blame the manager or whoever runs this place. The food is cold and the rice WAS NOT FULLY COOKED. AND I SAW A PIECE OF HAIR IN THE SOUR CREAM PORTION. NEVER COMING HERE AGAIN. and here's a recipe as a proof that I was actually here. Don't get me wrong, I love Chipotle. but I don't like this location.
  • LT
    Lanyon Ted
    Feb 22, 2026
    1.0
    What greeted me upon arrival was not the promise of a meal, but the unmistakable sense that cleanliness had long since abandoned the premises. The dining area felt neglected, as though it had been left to fend for itself, and the overall atmosphere did little to inspire confidence in what was to come. Service, unfortunately, followed the same pattern. Staff moved with a kind of distracted indifference, offering neither attentiveness nor efficiency. Any expectation of hospitality quickly dissolved. The food itself was the final disappointment. Portions were astonishingly small — more reminiscent of a tasting sample than a proper meal — yet priced as though they were crafted with rare ingredients and culinary artistry. Instead, what arrived was underwhelming, overpriced, and entirely forgettable. The imbalance between cost and quality bordered on absurd. In the end, the experience felt less like dining and more like being shortchanged. It’s not a place I intend to revisit.
  • RR
    Rene
    Feb 17, 2026
    4.0
    I was surprised on my last visit to see that it was almost empty at lunch time on a Sunday.
  • DB
    David Barajas
    Feb 3, 2026
    1.0
    Went in at 8pm to get a few bowls, they basically had nothing to serve, only barbacoa, beans and rice from the bottom of the container. That was literally it. I asked the worker if there was more meat in the back, she said that there’s nothing on the grill and that chicken will be a 45 minute wait… I just ended up leaving with nothing and went next door for food.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill offer at the Puente Hills Mall location?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours of Chipotle Mexican Grill in Puente Hills Mall?

The restaurant is open daily from 10:30 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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