Chipotle Hacienda Valley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported inconsistent food quality, with some experiencing stale ingredients and undercooked meat.
Portion Sizes
Many reviews highlighted dissatisfaction with portion sizes, noting that they were often too small for the price paid.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unhelpfulness.
Cleanliness
Several customers mentioned cleanliness issues, particularly with dining areas and restrooms.
Value for Money
Many customers felt that the prices were too high relative to the portion sizes and quality of food received.
AM
A. M.
Oct 23, 2025
1.0
This place stinks..... literally. If you ask for protein, you get a state correction facility amount of meat. If you order cheese or sour cream with your food, make sure get a side of pepto bismol because you will have terrible stomach pain afterwards.
SP
Sam Pezeshki
Oct 20, 2025
5.0
By far the best location in terms of Food, portion, service and vibe. Thanks
DH
DANNY HERNANDEZ
Oct 7, 2025
4.0
Good food choices !
Service is adequate !!
Way overpriced !!!
DD
Desiree Dominguez
Sep 10, 2025
5.0
This chipotle was so great. Fast service. All I can suggest is the ladies take turns and be patient while asking what toppings and what I want at checkout. It was a bit much answering two woman at the checkout and answer the woman serving my bowl.
CC
Chris Cruz
Aug 25, 2025
1.0
All I ordered on my burrito was chicken , rice and beans. It was literally the size of a taco. I asked for a little more and the rude worker behind the counter told them to put rice and beans only and if I wanted more meat I would have to pay. . Pay for what? What do you think im already buying. . Absolutely ridiculous and you have lost a customer just like countless others. All because you want to skimp on shit. . . .
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Hacienda Valley?
Chipotle Mexican Grill in Hacienda Valley is open daily from 10:30 AM to 10:00 PM.
Where is Chipotle Mexican Grill Hacienda Valley located?
It is located at 15495 Valley Blvd, City Of Industry, CA 91746, USA.
What type of food does Chipotle Mexican Grill serve?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle Hacienda Valley offer pickup and delivery options?
Yes, they provide both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill online?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Is Chipotle Mexican Grill Hacienda Valley welcoming to LGBTQ customers?
Yes, this location welcomes LGBTQ customers.
What are some nearby Mexican restaurants to Chipotle Hacienda Valley?
Nearby Mexican restaurants include La Michoacana, Amor Indio Mexican Restaurant and Cocktails, La Villa de Sinaloa, El Ta' Cotorro, and Tia Rosa's Mexican Restaurant, all great options to explore before or after your visit.
Are there any grocery stores or markets near Chipotle in Hacienda Valley?
Yes, Superior Grocers is nearby, where you can shop for groceries and bakery items.
If I need transportation or automotive services, what nearby options are available around Chipotle Hacienda Valley?
USD Wheels provides automotive parts and repair services close by, useful if you're travelling by car.
Can I visit any entertainment or fitness spots near Chipotle Mexican Grill in Hacienda Valley?
Yes, you can visit La Puente CrossFit, a gym and boot camp center nearby, for a workout session before or after your meal at Chipotle.