Chipotle Mexican Grill

3.9
1244 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Sunrise is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5851 Sunrise Blvd, Citrus Heights, CA
95610, United States

Hours

Reviews

3.9
1,244 reviews
5 stars
617
4 stars
284
3 stars
115
2 stars
48
1 star
180

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to a negative dining experience.

Food Quality

Inconsistent food quality was noted, with complaints about cold food, small portions, and unsanitary conditions.

Wait Times

Customers frequently experienced long wait times for both in-store orders and pickups, often exceeding expected times.

Cleanliness

The restaurant was often described as dirty, with issues such as trash on tables and unclean food preparation areas.

Order Accuracy

Numerous reviews mentioned incorrect orders and missing items, contributing to customer dissatisfaction.
  • SM
    starlight music
    Nov 14, 2025
    1.0
    The place is filthy they are fast but rude and no where to sit not a single table clean and floor is worse Its Friday 11-14 @350 pm
  • AL
    Andrew Lopez
    Nov 8, 2025
    1.0
    very cold old food The chicken is cold the Rice is cold overall through the food in the garbage not even eatable
  • MD
    Margie Van Dorn
    Nov 7, 2025
    5.0
    The line was long when we arrived, but we were helped quickly. The cashier was like a ninja, keeping everything straight. Delightful and delicious!
  • KR
    kandice Reyes
    Oct 26, 2025
    1.0
    Honestly, one of the worst experiences I’ve had at a Chipotle. I asked very politely if they could double wrap my burrito — nothing crazy, I just don’t like when it falls apart. The worker looked annoyed right away and told me no, like I was asking for something impossible. I stayed calm and asked another worker if I could at least get another tortilla on the side. The first worker then gave me the nastiest look, like I’d just insulted them or something. It was uncomfortable and honestly kind of embarrassing and it continued as I payed All I wanted was a decent burrito, not attitude and dirty looks. The food itself was fine but the burrito still fell apart because they didn't wrap it for me again, but the customer service made the whole experience unpleasant. Definitely won’t be coming back to that location anytime soon.
  • AO
    Audrina Ortiz
    Oct 26, 2025
    2.0
    Worker wrapped my normal size burrito crappy, I asked for it double wrapped and she said no. When i asked another worker for a tortilla they gave it to me and the worker who wrapped it crappy was incredibly rude and gave my dirty looks multiple times, food was great service is horrible.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 5851 Sunrise Blvd, Citrus Heights?

The restaurant is open every day from 10:45 AM to 11:00 PM.

Does Chipotle Mexican Grill offer online ordering and delivery?

Yes, you can order online for in-store pickup or delivery through their website or app.