JP
Jamie Portillo
Feb 14, 2026
I am submitting a formal complaint regarding a disturbing sanitation issue I witnessed at this location on 2/14/26 at approximately 11:30 am.
I have always enjoyed Chipotle because of its reputation for fresh food and strict cleanliness standards. What I observed during this visit was unacceptable and deeply concerning, at the least.
While proceeding through the line to the salsa/guacamole station, I witnessed the employee working the line (a younger girl wearing glasses) use the guacamole spoon to scoop guacamole that had already spilled onto the DIRTY service line and return it to the main guacamole container. This action is clearly unsanitary and poses a serious food safety risk. Food that has contacted a counter surface should never be placed back into a container used to serve customers.
After witnessing this, I continued my order despite being extremely uncomfortable. When I requested mild and green salsa, she poured more of the mild tomato salsa juice than anything onto my bowl. When we reached the guacamole station, I politely asked the employee to use a different spoon and to take my portion from the back of the container, explaining that I had saw what she did. The employee rolled her eyes and responded, “The line is clean, but okay.”
Regardless of whether the line had been wiped down, returning spilled food to a service container is unacceptable. Furthermore, the line itself appeared visibly unclean, with smear marks everywhere, ingredients mixed between containers, and cheese floating in the sour cream. The "line" was certainly not clean - in fact, it was unappetizing to view. There was no evidence of basic cleanliness standards.
I worked at Chipotle as an assistant manager during my college years, and I know that sanitation protocols are designed to prevent exactly this type of contamination. Based on this experience, the standards at this location appear to have SIGNIFICANTLY declined.
This incident has seriously impacted my trust in this restaurant, and honestly among the Chipotle corporation as a whole. When I got home, I could not even finish half of my bowl because I could not stand the thought that I may have been consuming contaminated food.
I expect this matter to be taken seriously. Food safety is not optional, and customers should never have to question whether their meal was handled in a sanitary manner. I wasted $20.72 and my time. I wish I had captured a photo of how disgusting the line looked, but I am sure there would be no difference going in there to see for yourself on any other day.
And yes, I will be in contact with corporate.