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Brand Certified

Chipotle Mexican Grill

3.9
(1269 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle Sunrise is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5851 Sunrise Blvd, Citrus Heights, CA
95610, United States

Hours

Reviews

3.9
1,269 reviews
5 stars
629
4 stars
289
3 stars
116
2 stars
48
1 star
187

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty service lines and unclean seating areas.

Customer Service

There were numerous complaints about rude and unhelpful staff, with some customers feeling ignored or mistreated.

Food Quality

While some customers enjoyed the food, many reported issues with cold or poorly prepared meals, as well as inconsistent portion sizes.

Order Accuracy

Several reviews highlighted problems with incorrect orders and missing items, leading to customer frustration.

Wait Times

Customers frequently mentioned long wait times for both in-store orders and pickup, contributing to a negative experience.
  • SS
    SirPerry
    4 days ago
    1.0
    Very disappointed in this location, there's food all over the floor. The counter in the back area are filthy, and the buckets food is in has burnt peices. The lady who rings you up won't even slide your food to you she leaves it at the back of the counter and expects you to reach Hella far over to get your food. Someone should hire new workers honestly.
  • JE
    Johnathon Evans
    5 days ago
    5.0
    It's challenging for me to eat gluten and dairy free and this is one place I can. Plus burrito bowls are always delicious
  • JP
    Jamie Portillo
    Feb 14, 2026
    1.0
    I am submitting a formal complaint regarding a disturbing sanitation issue I witnessed at this location on 2/14/26 at approximately 11:30 am. I have always enjoyed Chipotle because of its reputation for fresh food and strict cleanliness standards. What I observed during this visit was unacceptable and deeply concerning, at the least. While proceeding through the line to the salsa/guacamole station, I witnessed the employee working the line (a younger girl wearing glasses) use the guacamole spoon to scoop guacamole that had already spilled onto the DIRTY service line and return it to the main guacamole container. This action is clearly unsanitary and poses a serious food safety risk. Food that has contacted a counter surface should never be placed back into a container used to serve customers. After witnessing this, I continued my order despite being extremely uncomfortable. When I requested mild and green salsa, she poured more of the mild tomato salsa juice than anything onto my bowl. When we reached the guacamole station, I politely asked the employee to use a different spoon and to take my portion from the back of the container, explaining that I had saw what she did. The employee rolled her eyes and responded, “The line is clean, but okay.” Regardless of whether the line had been wiped down, returning spilled food to a service container is unacceptable. Furthermore, the line itself appeared visibly unclean, with smear marks everywhere, ingredients mixed between containers, and cheese floating in the sour cream. The "line" was certainly not clean - in fact, it was unappetizing to view. There was no evidence of basic cleanliness standards. I worked at Chipotle as an assistant manager during my college years, and I know that sanitation protocols are designed to prevent exactly this type of contamination. Based on this experience, the standards at this location appear to have SIGNIFICANTLY declined. This incident has seriously impacted my trust in this restaurant, and honestly among the Chipotle corporation as a whole. When I got home, I could not even finish half of my bowl because I could not stand the thought that I may have been consuming contaminated food. I expect this matter to be taken seriously. Food safety is not optional, and customers should never have to question whether their meal was handled in a sanitary manner. I wasted $20.72 and my time. I wish I had captured a photo of how disgusting the line looked, but I am sure there would be no difference going in there to see for yourself on any other day. And yes, I will be in contact with corporate.
  • MW
    marina williams
    Feb 12, 2026
    5.0
    Delicious cilantro lime rice with steak and all the toppings! Win/win!
  • KK
    Kitty
    Jan 14, 2026
    1.0
    Rushed me didn't listen to my request and burrito was wet they didn't ask me to get cheese or lettuce and gave me a poorly made 2nd burrito as well worst dinner experience by far since they rushed me through. Clearly speed over quality at dinner time.

Brand Certified Facts from Chipotle Mexican Grill

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