Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Chula Vista Subway® Restaurant at 1120 Broadway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous customers reported poor service, including long wait times, rude staff, and issues with the new kiosk ordering system.
Food Quality
Several reviews mentioned problems with food quality, such as poorly made sandwiches, incorrect orders, and unsatisfactory ingredients.
Staff Performance
While some employees received praise for their helpfulness, many others were criticized for their attitude and lack of efficiency.
Cleanliness
Customers expressed concerns about the cleanliness of the restaurant, particularly regarding the bathrooms and food handling practices.
Management Concerns
Multiple reviews indicated dissatisfaction with management, citing understaffing and lack of responsiveness to customer complaints.
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Kayleen Iniguez
1 day ago
1.0
Horrible customer service. Workers didn’t want to help elderly woman on the kiosk so my husband and I had too. They also messed up on our order on top of the horrible customer service. They have terrible attitudes as well.
CC
Ceaz Caps
3 days ago
1.0
I came in there’s a big line. You now have to order on a screen . It’s 3/2/26 and the only worker here keeps disappearing to the back room . I been here like 15 min my sandwich along 3 others hasn’t even been started yet. Looks like I’ll be here another 15 min . Never will I be back here .
BL
Brian LaPolla
Feb 19, 2026
1.0
Horrible experience using their new kiosk. I’m sure that was “for my convenience”
MG
Ma Gaye
Feb 15, 2026
1.0
Lady's here got mad on a kid who wanted to see how his subway was made. Horrible attitude, multiple oldery couple tried to order and didnt know how to order on the kiosk. They advised everything has to be done on the kiosk. They dont take orders in person. All this happened while we were there. I dont want to be rude but neither had a name tag. The young lady with glasses and piercings and the old lady with the big lips were here this day. Both of them have awful customer service.
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