El Pollo Loco

4.2
1128 reviews
Get DirectionsCallWebsite

Business Details

666 H St, Chula Vista, CA
91910, United States
(619) 476-9325
http://elpolloloco.com/locations/store/3922
GoogleFacebook

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Chula Vista, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
666 H St, Chula Vista, CA
91910, United States

Hours

Reviews

4.2
1,128 reviews
5 stars
659
4 stars
239
3 stars
108
2 stars
46
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of individual employees providing excellent service.

Food Quality

While some reviews highlighted delicious and fresh food, others reported issues with overcooked or stale chicken, indicating inconsistency in food quality.

Cleanliness

Several customers noted improvements in cleanliness, particularly in the dining area, although there were complaints about the condition of the bathrooms.

Pricing

Customers expressed concerns about high prices relative to portion sizes, with some feeling that the value for money has decreased.

Order Accuracy

There were multiple complaints regarding incorrect orders and missing items, suggesting a need for better quality control.
  • AW
    Alex Williams
    Nov 14, 2025
    5.0
    Food was excellent
  • AD
    Andrew Deng
    Oct 9, 2025
    3.0
    Pretty expensive for the small pieces of chicken that you get
  • IA
    Ingrid Antoniszyn
    Oct 5, 2025
    5.0
    This is a small Pollo Loco. We had a problem ordering on the kiosk but the lady behind the counter was very helpful and solved our problem. The food is good, the service is good, but you don't want to eat in, especially when they are busy.
  • AG
    Al Glez
    Oct 4, 2025
    5.0
    Since my last negative review 3 years ago, Today I came in to eat and to my surprise, Cleanliness on every thing, attendant helped with our order and afterwords proceded to wash his hands, food excellent, attention excellent, Credit where credit is due, From 1 to 5 stars to Isaac Ocampo.
  • VG
    Valeria Garcia
    Sep 23, 2025
    5.0
    My review is a bit late, but I haven't been to El Pollo Loco in probably 10+ years, why, I have no idea myself. But that day I went to the drive through with my mom. The customer service this girl had, was so professional and appreciated. I asked for her name afterwards because she did such a great job. Her name is STAR, I worked at a restaurant for about 4 years and this is the customer service I gave. I was impressed by her suggestions and the way my mom and I kept on getting convinced on adding more to our menu list even when we only came for 2 things, we ended up leaving with about 5 things. So STAR if you see this, girl keep doing what you are doing, even though there is a few in the world that can be, let's say unappreciated in their lives and take it out on the nice people, you keep working hard.
Read more reviews on Google

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Chula Vista, CA?

El Pollo Loco in Chula Vista is open daily from 10:00 AM to 10:00 PM.

Where is El Pollo Loco located in Chula Vista?

It is located at 666 H St, Chula Vista, CA 91910, USA.