Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Chula Vista, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
1,135 reviews
5 stars
665
4 stars
241
3 stars
107
2 stars
46
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.
Food Quality
While some reviews praised the food as delicious and fresh, others reported issues with overcooked or poorly prepared items.
Cleanliness
The restaurant was frequently noted for its cleanliness, contributing positively to the dining experience.
Order Accuracy
Several customers expressed frustration with incorrect orders and missing items, indicating a need for improvement in order accuracy.
Pricing Concerns
Some reviews mentioned that the prices were perceived as high relative to portion sizes and food quality.
- JAJames ArnoldDec 23, 20251.0missing chicken in chicken bowl .avocado old and brown .yuck I hate the kiosk ordering
- SMSamson MosesDec 15, 20255.0Great first time experience, Uriel and his friends, Gaby, Valeria (I am sorry if I missed out or spelt them incorrectly) were great hosts, helping me out with the order. The service is super fast and also accomdates our requests! The place was super clean and even though we were the last dine in customers they didn't make us hurry or anything. Thanks guys!
- APApro PlumbingDec 14, 20255.0Great food
- CCChetos!!!Dec 12, 20255.0Nice place,clean, good service the pollo good!!!!
- GTGilbert TorresDec 9, 20255.0I absolutely love El Pollo Loco, and this location never disappoints. Every time I come here, the experience is exactly what I want — quick service, friendly staff, and consistently great food. Whether I’m grabbing a fast lunch between errands or picking up dinner for the family, everything always comes out hot, fresh, and prepared the right way. The grilled chicken is the real star — juicy, flavorful, and perfectly seasoned without feeling heavy or greasy. The sides are always solid too: the mac and cheese is creamy, the beans and rice are filling, and the street corn is one of my favorites. Portions are generous and prices are reasonable, which is a huge plus these days. I also appreciate how quickly orders move along even during peak hours — they really have their process dialed in. What sets this place apart for me is the reliability. You never have to worry about long waits, messed-up orders, or inconsistent quality. The staff stays positive and professional, and the location stays clean and organized, which adds to the overall experience. If you’re looking for fast, flavorful food that you know you can count on every single time, El Pollo Loco is the place to go. Five stars without hesitation — this is one of my go-to spots and will continue to be for a long time.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Chula Vista, CA?
El Pollo Loco in Chula Vista is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Chula Vista?
It is located at 666 H St, Chula Vista, CA 91910, USA.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco serves fresh, authentic Mexican food, specializing in fire-grilled chicken and handmade salsas and guacamole.
Does El Pollo Loco in Chula Vista offer delivery or online ordering?
Yes, you can order El Pollo Loco's food online through their app or website for delivery.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is there free Wi-Fi available at the El Pollo Loco in Chula Vista?
Yes, this location offers free Wi-Fi for customers.
Does El Pollo Loco have a drive-through at this location?
Yes, the Chula Vista El Pollo Loco has a drive-through service.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby you can visit Ollie Angel Skate Shop for sporting goods, Superior Prints for printing services, and the Hercor Hotel if you need accommodation.
Are there convenience stores near El Pollo Loco for quick shopping?
Yes, near El Pollo Loco you can find 7-Eleven and Keg-N-Bottle Liquor that offer convenience shopping including groceries and liquor.
What fitness or wellness options are close to El Pollo Loco in Chula Vista?
You can visit Alliance MMA Gym for martial arts training and Infinite YOGAfit for yoga sessions, both nearby El Pollo Loco.