Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Chula Vista? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 2110 Birch Rd Ste 115.
Numerous reviews highlighted poor customer service, including long wait times, rude staff, and unresolved issues.
Order Accuracy
Many customers reported frequent mistakes with their orders, including wrong items, missing items, and incorrect preparation.
Food Quality
Several reviews mentioned dissatisfaction with the quality of food, including undercooked items, poor handling, and overall disappointment with the pizza.
Delivery Issues
Customers experienced significant delays in delivery, with some orders arriving cold or not at all, leading to frustration.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and noted that the food was good on occasion.
RR
RH
Feb 22, 2026
1.0
I had the most frustrating customer service experience of my life. As a pregnant woman, I’m very sensitive about my hunger, so I was particularly upset. The app was having issues and wouldn’t let me pay for my order, so I tried calling in.
The app had estimated my delivery time to be between 10 and 17 minutes, so the store wasn’t very busy. When I called, I was placed on hold and waited for 15 minutes before wondering if I had been forgotten. I hung up and called back, and someone answered within seconds but ended the call.
I called a third time and was told to hold, only to be placed back on hold for another 20 minutes. At this point, I decided it was easier to place the order through the app and kept trying until my payment finally went through 30 minutes later.
I had an estimated pick-up time for my order, but when I went to check on the status, it showed that the store had already completed the order and given it away. I was so confused and frustrated. I called them again, and of course, someone answered within seconds only to end the call. This happened four times.
I kept calling because they already had my money and I needed answers. Finally, I got through to someone who didn’t immediately place me on hold and demanded a refund. I don’t know if the staff is young and irresponsible or burnt out, but based on other reviews, corporate needs to make a change and fast! I wouldn’t trust these people to handle my food.
I ended up going to a different location. Oh, and I recorded all of this in case anyone says anything different.
- signed frustrated pregnant lady who only wanted a pizza
A
ᜍᜓᜎᜈ᜕ᜇ᜕
Jan 25, 2026
1.0
Our order of 8 pieces of buffalo chicken wings smelled and tasted like chlorine. We disposed of it because we were not going to consume that in its condition. The wings were very poorly-handled.
KG
Karla Gonzalez
Jan 17, 2026
5.0
Great service. I’m definitely coming back
JL
Juli Lozano
Jan 9, 2026
5.0
All I have to say is Maggie is an amazing worker always makes our pizza to perfection!!! SHOUT TO MAGGIE
TT
tvrxcc
Dec 31, 2025
1.0
Terrible customer service. Waited more than an hour and a half for pick up and they kept saying they’re still working on it. Then i kept calling and they said they couldn’t find my order. Idk if im gonna get a refund or not. They always take forever and the employees are so uncooperative. Pls save your time and money and don’t order from this location.
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