Business Details
About
Mexican Restaurant
Chipotle Bonita Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
322 reviews
5 stars
166
4 stars
68
3 stars
24
2 stars
18
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff friendliness; some employees are praised for their helpfulness while others are noted for being rude or dismissive.
Portion Sizes
Many customers expressed dissatisfaction with the small portion sizes, feeling they do not match the price paid.
Cleanliness
Numerous complaints about the cleanliness of the restaurant, including dirty tables and food debris on the floor.
Food Quality
While some customers enjoyed the food, there were reports of inconsistent quality, including undercooked rice and incorrect orders.
Atmosphere
The dining environment received criticism for being disorganized and uncomfortable, impacting the overall dining experience.
- KBKaren BSep 16, 20255.0Although restaurants have portions and regulations the staff has to follow, you have to give the staff props for how they run the restaurant the way they do, especially considering it can get busy. I come here often and Denise has attended me a couple of times. She's the short girl with a cool mullet hairstyle. Denise has been polite, respectful and professional every time I'm in there. She's definitely a hard worker and it's easy to see.
- BKblessed kentAug 19, 20252.0This afternoon I went to pick up my food that I had ordered online, I went to the counter, stated my name and asked for my food. I asked for additional lettuce for my protein bowl and the man said he could only give me a condiments cup worth of lettuce- fine 😩 No one welcomed me to the store, the lady at the register looked as if someone had farted in her face (she had the most UNPLEASANT disposition). She grimaced the entire encounter. Then the man asked if I had picked up my food from their store 😒 I said I'm here to get it now - confirmed the address on my phone- and showed him, that the app said the food was ready. Then he asked to see if I had ordered from that store (already showed him), showed him again. Then I pointed out my food on the shelf behind the counter. He defensively handed me my food, and kinda shooed me along. No, the store was not busy and there wasn't a line. I get home and my double protein was only a single and they used the wrong chicken flavor. I DO NOT RECOMMEND THIS CHIPOTLE LOCATION. Unfriendly staff, poor customer service and messed up food. Now I have a $20 meal I can't eat. CHIPOTLE DO BETTER!!!
- JJJJun 24, 20251.0Serving portion is HORRENDOUS. Like I'm not expecting a full bowl but holy smokes.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Bonita Plaza?
Chipotle Mexican Grill at Bonita Plaza is open daily from 10:30 AM to 10:00 PM.
Does Chipotle Mexican Grill at Bonita Plaza offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Chula Vista?
It is located at 720 Otay Lakes Rd, next to Manna BBQ in San Diego, CA 91910.
What types of food can I expect at Chipotle Mexican Grill?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.
How can I order online from Chipotle Mexican Grill at Bonita Plaza?
You can order online via their website https://order.chipotle.com/ or through their Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill at Bonita Plaza accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering and catering delivery services.
Is Chipotle Mexican Grill at Bonita Plaza welcoming to LGBTQ+ customers?
Yes, the location is explicitly welcoming to LGBTQ+ customers.
What nearby dining options are available around Chipotle Mexican Grill at Bonita Plaza?
Nearby dining options include Manna BBQ, Round Table Pizza, Little Caesars Pizza, Ming's Revolving Sushi & Bar, and Tapioca Express, offering various cuisines to enjoy before or after your visit.
Are there any nearby health or wellness services near Chipotle Mexican Grill?
Yes, nearby health and wellness services include Massage Eden for massage therapy, Canyon Vista Dental Group, My Kid's Dentist, Dr. Sonal Singh DDS for dental care, and AFC Urgent Care Chula Vista for urgent medical care.
What nearby amenities can help with errands or shopping around Chipotle Mexican Grill at Bonita Plaza?
Nearby amenities include Rite Aid pharmacy, UPS Authorized Shipping Outlet for courier services, Nutrimart Chula Vista for vitamins and supplements, and J & J Fancy for jewelry and gifts, making it convenient to combine visits.